Hr Specialist Services
Resume:
Charlene A. Williams
Palm Bay, Florida 32909
**********@*****.***
HR Specialist with 25+ years of experience in employee benefits while assisting with and fulfilling organization staffing needs and requirements. A proven track record of using my excellent personal, communication and organization skills to lead and improve HR department. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently. Positive attitude, dedicated, dependable, quick learner, personal and outgoing with great work ethics.
Experience
AUGUST 2006 – MARCH 2022
Personnel Services Specialist/Department of Agriculture and Consumer Services, Tallahassee, FL
Benefits and Retirement Coordinator for the Department
Oversight of daily operations for the State of Florida health, life, supplemental plans, flexible spending accounts, Florida Retirement System, Deferred Compensation Program and other programs available through payroll deductions
Answered telephone and written inquiries from employees
Composed correspondence to address administrative concerns regarding insurance and retirement and in response to specific inquiries and requests from employees
Provided information to employees regarding their particular retirement plan, vesting requirements and entering Deferred Retirement Optional Program (DROP)
Submitted final salary amounts to the Division of Retirement
Advised employees regarding retirement procedures, required documentation, disability provisions, and continuation of insurance coverage
Assisted in retirement processes and procedures
Assisted employees with Annual Open Enrollment process
Processed insurance changes, change of information and premium transmittals
Advised employees on Qualifying Status Change (QSC) events
Coordinated forms processing and premium transmittals with the Division of State Group Insurance
Advised employees on leave without pay and suspensions regarding their coverage options
Processed benefits upon death of employees and advises beneficiaries of applicable survivor benefits provisions
Assisted with and stay abreast of OPS benefit offerings to include the alternative retirement income security program administered by Valic
Assisted in providing orientation to new employee regarding their benefits
Conducted training and presentations of benefits information to division liaisons and field staff
Input and maintained data in the Organization Management segment on the People First System
Coordinated with the Bureau of Finance & Accounting, the Bureau of Planning & Budgeting, and the appropriate division/bureau/section regarding new position entries into the PF system
Established and updated the organization structure codes and SAMAS/FLAIR codes for all divisions, bureaus, and sections
Screens, logs and processed all Classification Action Requests for the Department
Prepared and maintained the official Organization Charts for the Department
Performed special project assignments and conducts research and complies information for the preparation of reports
NOVEMBER 1994 – AUGUST 2006
Benefits Program Analyst/Department of Management Services, Tallahassee, FL
Primary responsibilities included management and oversight of daily operations for the Flexible Spending Account Program (FSA)
Advised participants regarding IRS plan provisions relating to the claims adjudication process
Provided technical assistance to benefits agency personnel regarding reimbursement submission requirements and limitations and responded to inquiries regarding pending claims
Served as a member of the Division’s Special Determination Team which reviewed and approved Waivers for Pre-Existing Medical Conditions
Performed agency compliance audits
Reviewed and analyzed retiree and active employee’s life insurance claims
Reviewed and analyzed a variety of complex issues and requests related to the state life insurance benefits program
Advised surviving beneficiaries and their representatives regarding supporting documentation requirements for life insurance claims
Prepared related notification correspondence and forms
Served as liaison with the contracted life insurance provider to resolve problems and implement new or enhanced processing procedures
Reviewed and analyze Accident & Disability Death Claims
Reviewed and processed Waiver of Premium Requests and coordinated approval notifications with the Division of Retirement
Skills
Proficient with Microsoft Office Applications • Proficient with On Base • Proficient with People First System • Excellent time management skills • Knowledgeable of Flair System • Exceptional Customer Service
Education
MARCH 1994
Bachelor of Science: Office Administration Management/Florida Agricultural and Mechanical University, Tallahassee, FL
References available upon request
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