Service Representative Delivery Driver

Casandra Wright

Sacramento, CA ***** 916-***-**** *********@*****.***

Summary

Motivated worker focused on delivering quality service. Remains level-headed in issue resolution. Documents problems thoroughly and strives to achieve complete customer satisfaction. Diligent customer service representative with proven technical abilities, consultation skills and attention to detail. Easily understands customers concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities. Skills

Documentation and Reporting

Verbal and Written Communication

Attention to Detail

Valid Driver's License

Customer Service

Order Fulfillment

Payment Processing

Claim Processong

Cashier

Remote Experience

Experience

DELIVERY DRIVER 02/2017 - Current

Amazon Flex - West Sacramento, CA

Grouped and routed deliveries according to designated areas to maintain efficient delivery times. Delivered rush merchandise on tight schedules to meet customer targets. Inspected vehicle and maintained gas, oil and water levels. Loaded trucks and safely secured merchandise to prevent damage during transportation. Obeyed traffic laws and follow established traffic and transportation procedures. Verified deliveries against shipping instructions prior to delivering to customers. Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty. Verified order details at distribution center and customer locations to prevent errors. Loaded, balanced and secured product to safely transport goods. CLAIMS PROCESSOR (REMOTE) 12/2021 - 06/2022

Manpower Staffing - Sacramento, CA

Verified claim data correctness in preparation for processing. Reviewed history records to determine benefit eligibility for services. Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.

Verified policy holder data, including age, contact number and physical address. Complied with confidentiality regulations in handling customer information. SHIFT LEADER 01/2019 - 09/2021

Ono Hawaiian BBQ - West Sacramento, CA

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Delegated tasks to employees and monitored activities and task completion. Supervised and led employees to maintain productivity and customer service levels. Evaluated employee performance, delivering individualized feedback and praise. Checked orders for quality and completeness.

Coached team members to increase productivity and reduce workplace accidents. Managed daily workflow and scheduled staff for adequate coverage. Resolved customer complaints and reported issues to senior management. Completed opening and closing duties to facilitate business operations. CLAIMS REPRESENTATIVE (MEDI-CAL) 03/2017 - 11/2018 Conduent - Sacramento, CA

Provided service to beneficiaries and providers.

Handled Medi-Cal calls

Inbound/Outbound

Reviewed documentation and accounts to gain full picture. Determined liability, compensability and benefits due on each claim. Acted as intermediary between insurance companies and customers by researching and assessing information to determine claim validity.

CUSTOMER SERVICE REPRESENTATIVE 09/2014 - 07/2017 AT&T - Sacramento, CA

Lead on the floor to assist team.

Handled inbound calls

Handled AT&T and DTV residential and commercial calls. Sales

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Set up and activated customer accounts.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Demonstrated excellent communication skills in resolving product and consumer complaints. Education and Training

American Career College - Los Angeles, CA Certificate Medical Billing, 06/2012

Education

High School Diploma

References

Available upon request

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