Office Assistant Front Desk

Omowole Oluwapelumi Hannah

***************@*****.*** +234**********

OBJECTIVES

To secure a position in an organization wherein I am challenged to expand my knowledge and skills and put my theoretical knowledge into practical form, thereby making a significant contribution to the organization. To also learn from senior colleagues, and advance in

my career.

WORK EXPERIENCE

Lummy’s World Customer Representative May 2021 - Date

●Liaise with customers, and delivery companies to ensure customer satisfaction.

●Supervise the social media marketing team

●Grew the customer base

●Processing of orders and transactions

Travooler Front Desk /Customer Care Agent Aug 2022 - Jan 2023

● Performed organizational and administrative tasks

● Answered questions and queries about a company's products or services.

● Managed company customer base, and assisted in increasing the clientele

● Assisted with troubleshooting of web and mobile channels and customer on and off-boarding process

●Spearheaded the online marketing team, wrote blog posts, and supervised social media marketing.

Guaranty Trust Bank Tansaction service Unit Intern June 2019 - Jul 2020

●Worked closely with permanent staff to ensure smooth cash sorting daily.

●Assisted the customer service group in resolving client issues and complaints.

●Sorting of files and archiving of documents.

EDUCATION

Kwara state polytechnic Estate Management (ND) August 2019

Kwara state polytechnic Estate Management (HND) August 2022

CERTIFICATION

SideHustle NG Customer Relationship Management March 2023

SKILLS

●Customer service

●Ability to effectively deal with conflict

●Excellent multitasking ability

●Strong listening and communication abilities

●Proficiency in Microsoft application

REFERENCE

Available on request.

Contact this candidate