Experienced Healthcare & Customer Representative
Resume:
STARR H. DUGGER
*************@*****.***
*** **** ***. ********, ** 13202
Excellent skills within the Healthcare & Customer Service field
Microsoft Office Basics Certified
Motivated team player
Previous Certified Nursing Assistant, current Personal Care Aide
Extremely productive in fast paced environments
ACLS/BLS Certified
2023
All Medical Personnel Staffing
Mental Health Therapy Aide
Syracuse, NY
Mental Healthcare advocate to patients with psychological and post dementia disabilities
Assisted in daily activities ranging from companionship, transportation to and from meals, laundry & complete bed making
Documentation of vital signs
Daily patient welfare check-ins
2022
Stericycle Inc.
Hospital Service Technician
Syracuse, NY
Replacement of full Sharps containers throughout various hospital rooms
Managed contaminated liquid & non liquid materials in proper hazardous storage boxes
Disposal of HIPPA documents for Shred-It pick up within St. Joseph’s, Crouse Irving & Upstate Medical University Hospitals
2016-Present
Advanced Medical Staffing Inc.
Pro Med & Total Healthcare Staffing
Companion/Sitter On Call
Syracuse, NY
Provided companionship and attentiveness to patients during long term or short term hospitalization
Transported patients within the facility to appointments
within Upstate Medical University, Crouse Irving & St. Joseph's Hospitals
Documented fluid & nutrition intake on an hour by hour basis
2011-2014
Center for Community Alternatives
General Laborer
Syracuse, NY
Maintained housekeeping at Syracuse Housing Authority
Performed multiple general maintenance tasks at different sites around the Syracuse area
2002-2009
Sutherland Global Services Inc.
Customer Service Representative
Syracuse, NY
Consulted customers about various phone & internet products within AT&T Bronze East/ Dish Network
Cross selling, offered new promotions via inbound and outbound
Prepared customers with steps to lower past due accounts
Processed payable/ receivable payments using company encrypted software
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