Customer Service Officer
Resume:
KENDRIC TRUITT
Calumet City, *****
*********@*****.***
PROFESSIONAL SUMMARY
Exercise independent judgment to reach reasonable claim determination in accordance with
contract provisions.
High degree of communication skills to effectively explain claim determinations directly to
customer/claimant.
Detailed examiner of case reports.
SKILLS
Microsoft Word, Microsoft Teams, Microsoft Outlook.
10+ years customer service
Great written and verbal communication skills
Superb multitasking skills
Ethical Standards and conduct
Investigation Strategy
File and Records Management
WORK HISTORY
Illinois Dept of Corrections
Officer, Crest Hill,IL Jan 2010-2023
«Authorized incident reports for management
+Interacted with the public, staff, and offenders.
+Maintained safety and security of staff and public by applying defense techniques and physical
restraint
-Assisted in preparation of grievances and information for lawsuits.
U.S Fugitive Enforcement Bureau
Lead Agent May 2004- Oct 2021
*Complied and evaluated claim documentation and correspondence
+ Accountable for identifying and referring appropriate matters to the legal department.
+ Maintained knowledge of all policies and regulations and departmental procedures to ensure
proper dispositions of claims
+ Provided professional and prompt customer service via email, telephone, or verbal
communication.
International Detective Agency
Officer/Investigator July 2006-2010
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