Customer Service Lab Technician
Resume:
EXPERIENCE
Phlebotomist/ Lab Technician
June ***0 - Present CSL Plasma, Kenner, LA
Analyzed test and experiment results while maintaining compliance with specifications.
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Kept laboratory space and equipment in clean and safe condition.
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Followed safety protocols and procedures to maintain a safe working environment.
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• Calibrated, validated and maintained laboratory equipment.
• Cleaned, maintained and prepared supplies and work areas.
• Received and inspected raw materials.
Measured or weighed compounds and solutions for use in testing.
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• Inspected finished products for quality and compliance. Successfully collected and processed high volume of blood specimens for laboratory analysis.
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Kept lab logs, reference materials and other important data up to date.
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Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.
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Maintained alertness to donor reactions and assisted with reactions or notified appropriate staff.
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Built the ability to recognize and respond to difficult or unusual patient situations.
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Effectively communicated with patients to ensure accurate collection of specimens and obtain consent.
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Collected arm samples or whole blood samples from donors for testing.
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Answered patient questions regarding collection techniques and offered additional resources on collection process.
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Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels.
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• Cross-trained in other areas to meet needs of business. Observed donors following blood collection and monitored for adverse reactions.
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CONTACT
*****.**********@*****.***
Kenner, LA 70062
CAREER OBJECTIVE
-Reliable worker with excellent
communication, time management,
and computer skills. A driven and
detail-oriented individual with a
desire to use analytical and problem-
solving skills to meet goals. --
Motivated student with excellent
communication and interpersonal
skills looking to gain valuable
experience in a professional setting.
-Seeking to utilize excellent
communication, interpersonal, and
organizational skills to complete
tasks. Reliable with a good work
ethic and the ability to quickly adapt
to new tasks and environments.
SYDNEY CLARK
PHLEBOTOMIST/ LAB TECHNICIAN
HHA
April 2019 - Present Payne's Home Care Services, New Orleans, Louisiana
Manager
January 2017 - March 2020 Sicily's Italian Buffet, Laplace, LA
Administered subcutaneous and intramuscular injects, in accordance with licensing restrictions.
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Performed saline flushes and dispensed anticoagulant drugs in accordance with licensing restrictions.
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• Calibrated and maintained plasma collection equipment. Disposed of biohazard materials in accordance with applicable laws and standards.
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Monitored blood and plasma donors during and after procedures to ensure health, safety and comfort.
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Maintained accurate records of patient care, condition, progress, and concerns.
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Responded to client requests in a timely and compassionate manner.
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Recognized emergency situations and implemented
appropriate emergency procedures.
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• Developed and implemented individualized plans of care. Advised on nutrition and housekeeping, supporting activities of daily living.
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Assisted patients with bathing and grooming to encourage personal hygiene.
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Prepared beds and changed linens, maximizing patient comfort.
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Adhered to professional standards to protect reputation of home care agency.
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Transported patients to bathroom and provided incontinent care.
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Followed procedures regarding infection prevention and control and handling of hazardous waste.
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Reviewed individualized care plans to drive continuity and consistency of care.
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Offered companionship and emotional support to clients while assisting with daily tasks.
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Recorded patient information, notifying nursing staff of changing or unusual conditions.
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Provided support and personal services, enabling patients to stay in homes.
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Transported patients using proper body mechanics or lifting devices for accident prevention.
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• Participated in staff meetings to discuss patient care plans.
Mentored and trained new employees on company policies and procedures.
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Collaborated with staff to develop and carry out processes, resulting in improved performance.
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Analyzed and resolved quality and customer service issues, recommending system improvements.
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Liaised regularly with upper management to ensure
alignment of goals and objectives.
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Offered constructive feedback to team members, boosting overall job performance.
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Coached and motivated team, driving sales and delivering exceptional customer service.
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Reduced workplace safety or health hazards by enforcing work practices and procedures.
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Developed existing team into high productivity, results- oriented unit through creative initiatives.
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Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
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Reviewed monthly financial results with partners to identify opportunities to improve profitability.
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EDUCATION
Nursing
December 2023
Delgado Charity School Of Nursing, New Orleans, LA GPA 2.5
Extracurricular Activities
• Navy Sea Cadet Adult Volunteer
SKILLS
• Quality Control
• Use Testing Equipment
• Verbal and Written Communication
• Document Processing
• Attention to Detail
• Work Planning and Prioritization
• Team Collaboration
• Specimen Handling
• Active Listening
• Reading Comprehension
REFERENCES
References available upon request
Contact this candidate