Sales Consultant Customer Service

BASHAR NEMRI

Fort Worth, TX *****

817-***-**** - ***********@***.***

PROFESSIONAL SUMMARY

Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales- driven role where hard work and dedication will be highly valued. WORK HISTORY

03/2013 to 01/2023 Sales Consultant

Pack Auto Group LLC, DBA Five Star Ford – North Richland Hills, TX Responded to telephone and in-person requests for information. Followed up with existing customers to provide additional support and address concerns.

Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base. Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base Responded to telephone and in-person requests for information Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement

Evaluated customer purchase requirements and recommended best-fit company offerings

Provided sales and customer service assistance to walk-in traffic Stayed knowledgeable on latest FORD innovations and technological advancements through continuous training

Maintained sense of urgency in answering customer questions and requests through email or voice message

Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings

02/2008 to 12/2012 Team Leader

DFW International Airport – Dallas/Fort Worth, TX

Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Conducted regular reviews of operations and identified areas for improvement. Established open and professional relationships with team members to achieve quick resolutions for various issues.

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Evaluated customer needs and feedback to drive product and service improvements.

Promoted high standards through personal example to help each member understand expected behaviors and standards.

Worked with team to identify areas of improvement and devised solutions based on findings.

Frequently inspected production area to verify proper equipment operation. Managed leave requests and absences and arranged covers to facilitate smooth flow of operations

Supervised team members to confirm compliance with set procedures and quality requirements

Maintained overall safe work environment with employee training programs and enforcement of safety procedures

Conducted regular reviews of operations and identified areas for improvement Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism

EDUCATION

03/1989 High School Diploma

North Central High School - Evanston, WY

CERTIFICATIONS

CSP - Certified Sales Professional

Master Certified Sales Consultant Level 3, Ford Motor Company -2012 LANGUAGES

Arabic

Native or Bilingual

SKILLS

Product and service knowledge

Demonstrations

Time management

Customer oversight

Lead prospecting

Sales expertise

Sales and marketing

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