Collections Specialist Court Clerk

Danielle Alix

**************@*****.*** • 419-***-****

Collections Specialist www.linkedin.com/in/danielle-alix-90032528

Proactive and highly dedicated professional with comprehensive experience streamlining day-to-day operations through excellent management of legal administrative tasks. Looking to expand my career into other areas while utilizing the skills I have gained along the way to be proficient in my future roles.

Areas of Expertise

Team Leadership & Training

Documentation & Recordkeeping

Time Management & Multitasking

Skip Tracing

Professional Experience

Analytical & Critical Thinking

Customer Service & Support

Written & Verbal Communication

Microsoft Office, Word, Excel

Attention to Detail

Highly Organized

Office Operations Administration

Court Clerk

01/2010 – 04/2023

Lee County Clerk of Circuit Court

Maintain accurate records of proceedings by effectively announcing charges and indictments to defendants in court. Record all case information with maximum accuracy through administration of docket calendar and database for Circuit court. Familiarize candidates with company values by gathering and distributing company information as well as related materials. Employ extraordinary interpersonal communication skills to field telephone inquiries from clients, vendors, and public in a professional and courteous manner. Enable easy access to required information by converting physical files into digital records through scanning.

●Ensured integrity and admissibility in court by precisely labeling and preserving exhibits, presented as evidence in court proceedings.

●Increased staff productivity by providing effective coaching to 20+ new employees on administrative procedures, company policies, and performance standards.

●Achieved high level of customer satisfaction by providing accurate and timely responses to public inquiries regarding court appearances, trial dates, judicial procedures, and fines.

●Increased revenue by negotiating payment plans with customers using creative problem solving.

●Streamlined remote court sessions necessitated by the COVID 19 pandemic by conducting an entire online docket for the Judiciary.

●Proficient in Clerk Edition application that has enabled the organization to be mostly paperless.

Collections Specialist 09/1997 - 05/2003

Northcoast Financial Services

Placed phone calls, sent invoices, or emailed customers to remind them of account contracts, payments, due dates, and amount owed.

Assist customers in finding a way to meet financial obligations without getting further behind.

Analyze customer account to determine delinquency, negotiate and arrange for payment.

Refer accounts for repossession when all negotiation efforts are exhausted.

Additional Experience

Ticket Counter Agent/Ground Handler

Quick Flight Services, Punta Gorda, FL

General Laborer

Hearthside Builders, Swanton, OH

Previous experience at Prestige Delivery Systems, Glassline Corporation, and Ryan’s Family Steakhouse.

Education

High School Diploma

Roberts S. Rogers High School, Toledo, OH

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