IT Service Desk Support

Omar H. Boncales

IT Service Desk Support

**************@*****.*** 005******** / +639*********

Bldg 23 Unit 2699 Teahbah St. Dahkeel Al Mahdood Al Jubail, K.S.A 35514 Skills Desktop Software-Hardware Servicing

Network Peripherals Configuration

End User Support

Image and Video Editing and Production

Knowledgeable ServiceDesk Plus IBM ServiceNow

MS Office Suite Azure AD

Cisco VPN Citrix Workspace

Windows 7 - 11 OS Avaya Phones and Softphones

Networking (TCP/IP, DHCP, LAN, WLAN, Cabling, Switches and Hubs) Employment

Aug 2019 – December 2022 IT Help Desk Support

Provide First level software, hardware, printer, network support to the clients of IBM Philippines via call, email and chat. Document and create incident or service tickets and coordinate to other IT dept. Configure and deploy computer machines. Generate weekly and monthly IT Team reports. Designing and cascading banners and poster for whole IT team.

IBM Philippines, Quezon City

L1 IT Help Desk Support

Mar 2017 – Jul 2019 Manager

Managing family owned business from planning, deployment and operations. Keeping the computers functional, Networking such as configuring switch hubs and cabling CAT6, Updating application and games, ensuring server computer functionality, troubleshoot and services the computer issues. Compulab Internet Café & Services, San Mateo

Mar 2016 – Apr 2016 Desktop Support Engineer Intern Respond to incident or service request tickets and provide assistance as per Isolation. Deploy Operating System and configure domains of computers. Prepare training room computers as needed by the accounts. WNS Global Solution, Eastwood Quezon City

On site IT – On the Job Trainee

Education

Jun 2013 – Mar 2017 Bachelor of Science in Computer Science 1.95 GPA out of 1 – 5 point

STI College Marikina, Marikina City

I. De Guzman St Brgy. Concepcion 1 Marikina City

Jun 2009 – Apr 2013 High School Graduate

San Mateo National High School, San Mateo, Rizal

GSIS Rd. Guitnang Bayan Subd., San Mateo Rizal

Seminar and Certificate

2016 St. John Bosco Basic IT Servicing

References

Joel Perez

IBM-AMTI Agency, Mandaluyong City

****.*****@****.***.**

Lorie Ibangga

IBM Philippines, Quezon City

*******@**.***.***

I hereby certify that, to the best of my knowledge, the provided information is true and accurate. Omar H. Boncales

Applicant

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