Medical Receptionist Billing

CONCILIA ISHEANESU KARENGA

Harare, Zimbabwe +263********* ************@*****.***

Professional Summary

Dedicated and compassionate Healthcare Assistant with over 5 years of experience providing exceptional patient care. Skilled in administering medication, managing personal care, and coordinating healthcare appointments. Strong communicator with a proven ability to provide emotional support and companionship to patients and their families. Detail-oriented and highly organized, with a collaborative approach to teamwork and a commitment to delivering timely, high-quality care. Skills

• Clear, empathetic communication

• Personal care and hygiene

• Medication management

• Time management

• Compassion

• Detail-oriented care

• Teamwork

• Adaptability

Work History

Volunteer Caregiver 09/2022 to Current

Mashambanzou – Harare

• Provided compassionate and attentive care to terminally ill patients, ensuring their comfort and safety throughout the course of their illness.

• Administered medication and treatments as prescribed by healthcare professionals, monitoring patient response and making adjustments as needed.

• Assisted with activities of daily living, including bathing, dressing, and grooming, to maintain patient hygiene and dignity.

• Communicated regularly with family members and healthcare providers to ensure coordinated and effective care for the patient.

• Offered emotional support and companionship to patients and their families, listening actively and providing comfort and reassurance in times of distress.

• Monitored and documented patient vital signs and symptoms, including pain levels and changes in condition, to inform healthcare providers and ensure timely interventions.

• Maintained a clean and safe environment for the patient, including regular cleaning and disinfecting of equipment and surroundings to prevent infection and promote healing. Medical Receptionist 01/2018 to 08/2022

Dr J.C.B Mtetwa Surgery – Harare

• Greeted and welcomed patients and visitors, ensuring they felt comfortable and at ease before their appointment.

• Scheduled patient appointments and confirmed upcoming appointments via phone and email.

• Verified patient insurance coverage and collected co-payments and outstanding balances.

• Maintained patient records and ensured all information was accurate and up to date.

• Answered patient inquiries and concerns, providing information, and directing them to the doctor when required.

• Prepared exam rooms and equipment for patient exams, ensuring they were clean and properly stocked.

• Assisted healthcare the doctor with medical procedures and provided support to patients during exams.

• Ordered and maintained office and medical supplies, ensuring proper inventory levels were maintained.

• Processed and managed medical billing and insurance claims, ensuring accuracy and timely submission.

• Coordinated patient referrals to other healthcare professionals and facilities as necessary. Personal Caregiver 01/2015 to 12/2017

Family Home – Harare

• Provided daily care and support to my father who was diagnosed with prostate cancer from January 2015 until he passed away in August 2017

• Provided daily personal care and assisted with activities of daily living, including bathing, grooming, dressing, and feeding.

• Administered medications and monitored changes in health condition, documenting and reporting any concerns to healthcare professionals.

• Coordinated medical appointments, transportation, and medication refills, ensuring timely and effective healthcare management.

• Liaised with healthcare professionals, communicating changes in medical condition, and discussing treatment options.

• Prepared meals and managed household duties, ensuring a clean and safe living environment.

• Provided emotional support and companionship, engaging in activities and conversations to maintain social and mental well-being.

• Managed financial affairs, including paying bills and managing insurance claims, ensuring financial stability and security.

Sales Advisor / PA to 3 Directors 04/2009 to 12/2014 Colcom Foods – Harare

Education

Diploma: Business and Marketing Management

Career Management Center (London Center for Market - Harare GCSE O' Level

Girls High School - Harare

Certifications

• Understand your role

• Duty of care

• Work in a person centered way

• Fluids and nutrition

• Safeguarding children

• Basic life support

• Health and safety

• Infection prevention and control

• Professional boundaries

• Adult social care

• Medication administration

• Food hygiene

• First aid

• Dementia level 1

• Caring for someone with Epilepsy

• Building mental health resilience

• Bed rail safety

• Basic first aid awareness

• Anaphylaxis management

• Allergens

Contact this candidate