Center Representative Service
Resume:
Aamirah Robinson
Decatur, GA *****
***********@*****.***
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent and skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Work Experience
Customer Service Representative/Call Center
Carnival Cruise Line - Florida
June 2021 to February 2023
• Assist all guest with technical assistance regarding their customer profiles.
• Assisting customers make purchases such as; shore excursions, booking cruises, and also purchasing items for their cabins.
• Customer service being able to give guest step by step procedures on how to access information on the Carnival.com website.
• Account reset, merging profiles, and checking available benefits and offers.
• Taking payments in the forms of debit, credit, and gift cards.
• Following all guidelines, protocols, and procedures required of the company. Hospitality Worker
Hampton Inn By Hilton - Atlanta, GA
July 2021 to November 2021
• Sourced quality vendors to consistently reach highest care standards.
• Reduced expenses by reviewing vendor relationships, sourcing new suppliers and negotiating favorable and fair contracts.
• Strengthened company's business by implementing new marketing plans.
• Collaborated with various team members to meet guests' requests.
• Preparing and cooking breakfast
• Maintaining a clean and organized lobby and work area Lead Teacher
Excell Preparatory Center - Lithonia, GA
April 2017 to January 2021
• Increased student involvement in program offerings through strategic redesign of program processes and methods.
• Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
• Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
• Conferred with parents about student progress to boost family involvement and enhance student support.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Organized rooms in line with current educational thinking to maximize educational opportunities for students.
• Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Call Center Representative
Wipro - Atlanta, GA
May 2017 to November 2018
• Assisted team leaders by providing status and performance reports with information on areas for improvement.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Maintain customer service satisfaction ratings through quality control.
• Resolved concerns with products or services to help with retention and drive sales.
• Answering calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Assisting customers by answering questions, responding to inquiries and handling telephone requests.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Effective liaison between customers and internal departments. Sales Support Associate
Target - Dunwoody, GA
January 2016 to May 2017
• Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
• Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
• Answered questions regarding seller inventory, shipping, payments and buyer complaints.
• Provided seller support on refunds, posted feedback and policy changes.
• Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
• Provided best-in-class real-time sales support for customers while leading by example for sales team members.
• Assisted customers with sales needs such as inventory and shipping questions. Tier 1 Technical Support Advisor
Apple - Atlanta, GA
May 2013 to December 2015
• Configured hardware, devices and software to set up work stations for employees.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Helped streamline repair processes and update procedures for support action consistency.
• Answering and resolving advanced product technical support question received from customers.
• Insuring call resolution in a timely manner, meeting average handle time requirements while maintaining the highest standards of quality, and ensuring complete customer satisfaction with every interaction.
Sales Associate
Dillard's - Dunwoody, GA
February 2010 to March 2013
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared large cash deposits with zero discrepancies.
• Tracked stock using company inventory management software.
• Educated associates on market trends and stayed up-to-date on forecasts.
• Increased sales by offering advice on purchases and promoting additional products.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Processed product returns and assisted customers with other selections.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Traveling Merchandiser
Convergence Marketing Inc - Birmingham, AL
April 2008 to November 2010
• Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
• Updated pricing and signage to complete product displays and educate customers.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Assembled quarter and full-size point of purchase promotional displays.
• Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
• Verified products appeared at correct locations in proper quantities.
• Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
• Inspected merchandise for quality and arranged proper display location on floor. Education
Associate of Applied Science in Radiologic Technology Georgia Piedmont Technical College - Clarkston, GA May 2024
High School Diploma
Stone Mountain High School - Stone Mountain, GA
April 2008
Skills
• Feedback Collection
• Invoicing and Billing
• Common Area Maintenance
• Customer Service
• Team Collaboration
• Regulatory Compliance
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