Customer Service Practical Nurse

Lawrence Ndip Ayuk, BSN, MSN

***** ********* *****, ****** ** 20708

Tel: 240-***-**** (cell)

****************@*****.***

March, 10, 2022

Dear Sir/Madam,

This letter is to express my interest in the Registered Nurse position in your organization. Based on my skills in managing, supervising, delegating, safety protocols and the delivery of quality patient care, I am very confident that I will be a great addition to your team.

My resume that highlights my ability, knowledge, and expertise in Forensic Psychiatric Nursing, mental health and behavioral health at the Regional Institute of Child and Adolescents (RICA) Rockville, Clifton T. Perkins Hospital Center (CTPHC), Spring Grove Hospital Center (SGHC); security monitoring, management & safety with MVM Inc. is enclosed. During my time at RICA, CTPHC, SGHC and MVM Inc., I was able to succeed, save money, save time, increase sales and productivity by motivating the nurses and officers under my control, increased training, reduced call offs and making sure that my nurses and officers dress and behave professionally to reflect the core values of the organizations.

It is also important to know that I have a strong verbal and communication skills, excellent customer-client relational skills, high level of diplomacy/professionalism, and an excellent organizing and planning skills. I will be very excited if I am offered a position and be given an opportunity to help your organization succeed.

Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I will appreciate the opportunity to review my qualifications in more detail.

Sincerely,

Lawrence N. Ayuk.

Lawrence Ndip Ayuk

13300 Briarwood Drive

Phone: 240-***-****

Email: ****************@*****.***

EDUCATION:

August 2018 – May 2021: Walden University Student– MSN in Psychiatric Mental Health Nurse

Practitioner (PMHNP-BC).

August 2016 – August 2018: Frostburg State University - RN-BSN

August 2008 – December 2012: Prince George’s Community College Largo - Registered Nurse

March, 2005 – June, 2006: University of the District of Columbia

Major: Nursing – Licensed Practical Nurse (LPN)

September, 1988 – June, 1990: Cameroon College of Arts and Sciences (CCAS) Kumba

Major: Sciences – Biology, Chemistry, Mathematics

September, 1983 – June, 1988: Government Bilingual High School (GBHS) Muyuka, Cameroon

Major: General Sciences – Physics, Chemistry, Biology, Mathematics, Geography, Economics

March, 2005 – June, 2006: University of the District of Columbia

Major: Nursing – Licensed Practical Nurse (LPN)

CERTIFICATIONS/LICENSES:

-PMHNP-BC ANCC

-Registered Nurse Certifications (Maryland and District of Columbia)

-First Aid and CPR Certifications

-General Certificate of education “Ordinary Level”

-General Certificate of education “Advanced Level”

-Licensed Practical Nurse Certificate (LPN)

SPECIAL TRAININGS/SKILLS

-Advanced Customer Care Training

-Crisis and Stress Management Training

-Emergency Response, CPR and First Aid Training

-Ethnicity and Cultural Diversity Awareness Training

-Basic Defensive Training

-Basic Behavioral Science and Management of Aggressive Behavior Training

- Computer Training

EXPERIENCES:

July 2021 – Present: Assistant Director of Nursing (ADON), RICA Rockville

Type of Business: State’s Forensic/Behavioral Health Residential/School Program

Contact Supervisor: Ms. Serry Suba @ 301-***-****

DUTIES/RESPONSIBILITIES:

- Providing leadership and guidance to other nurses for the overall promotion and management of therapeutic environment

- Performing psychiatric and mental health assessment of patients referred for admission

- Observes patients for symptoms of psychiatric and medical diagnoses

- Perform diagnostic assessment of patient’s psychiatric disorders and initiating treatment plan

- Responsible for coordinating nursing efforts to ensure that effective patient care is being provided and that quality standards are met.

- Applying evidenced-based healthcare practices and nursing standards

- Work with the safety management team to assist in the implementation of its health and safety plan in addition to the site safety plan.

- Assist in ensuring that all staff are properly trained and meet the minimum requirements in performing their duties

- Assist in addressing any personnel issues to promote a productive and supportive work environment

- Monitoring patient care for quality

- Collaborating with top management, interdisciplinary teams and other stakeholders to develop, implement and evaluate programs and nursing standards

- Review, patient and staff data to measure the effectiveness of patient care

- Perform medication administration according to the hospital’s policy and standard, and the principles of psychopharmacology

- Teach medication compliance, symptom management and relapse prevention

- Provide a safe and therapeutic care appropriate to the diagnoses and learning needs of the patient

- Help to enforce the adherence of nursing standards and nursing ethical principles in forensic psychiatry nursing in delivering care.

- Help to coordinate care by collaborating with the interdisciplinary team to achieve desired patient outcomes

- Assessing patient’s needs, building trust and exploring ways to resolve underlying patient concerns

- Encouraging patients to talk about their feelings and behavior

- Participates in interdisciplinary treatment plan (ITP) and assessing treatment outcomes

- Assisting the Unit Supervisor, Shift Managers, ADON, and DON in making changes to new and fluctuating goals, programs, and patient needs

- Identify staff training needs through observation, evaluation of reports, and staff input to plan and provide training to develop staff and ensure that the nursing goals are met

- Observing work operations and reviewing written reports and patient’s charts to evaluate services and implement changes needed as a result of these reviews under the coordination of the DON

- Participating in staff counseling and corrective actions of erring staff with a view of maintaining standard of care and evolving development

- Assisting in managing annual employee evaluation system and providing professional and personal mentoring to all unit staff with a view of increasing output

- Assisting individual nursing supervisors in determining the appropriate staff mix and other resources to meet nursing goals in each unit.

- Evaluate outcomes of nursing interventions and assisting care providers in instituting changes that will help facilitate patient recovery process.

January 2021 – Present: Registered Nurse, Johns Hopkins @ Suburban Hospital Bethesda

Type of Business: Hospital

Contact Supervisor: Ms. Christine @ 202-***-****

Duties: Perform RN duties as indicated by the Nursing Process – Assessment, Diagnosis, Planning, Intervention and Evaluation of care.

-Medication administration: Including Methadone, Buprenorphine/Naloxone

-Admission and discharge

-Performing DETOX Protocols: CIWA-Ar, COWS and treating withdrawal symptoms.

-Managing aggressive behaviors and acute cases of mental disorders

-Application and usage of restraints as last resort to safely manage aggressive behaviors.

March 2016 – July 2021: Registered Nurse, Charge, Clifton T. Perkins Hospital Center Jessup

Type of Business: State’s Forensic Psychiatric Hospital

Contact Supervisor: Ms. Graclyn Eno @ 410-***-****

DUTIES/RESPONSIBILITIES:

Perform RNC duties as described in the policy and procedure of the organization and the Psychiatric Nurse Practice Act following the nursing process;, develop individual patient treatment plans; advocate for the patients; make and delegate assignments; perform nursing assessments; observe for changes in patient’s behavior and conditions and document accordingly; precepts new RNs; LPNs, and Psychiatric Security Technicians (PSTs); supervise and escort patients; provide tools and skills necessary for recovery; Support patient recovery efforts by implementing clinical decisions and services according to treatment plans; encourage patient participation in social and recreational activities leading to group learning session; perform all safety checks - environmental rounds, patient count/safety monitoring; watch/alarm checks; 1:1 observations, seclusion/restraint implementation/checks; monitoring of hallways and patient group activities; work with the doctors, other nurses and entire treatment team; dispense medications and other treatments to patients; transcribe and check orders in Medication Administration Records (MAR); perform Vital Signs, Pulse Oximetry, and Finger Stick Blood Sugar; manage Insulin Pumps, wound care and change/empty Colostomy Bags.

August, 2008 – March 2016: Licensed Practical Nurse (LPN), State of Maryland @ Spring Grove Hospital Center Catonsville and Clifton T. Perkins Hospital Center Jessup

Type of Business: State’s Forensic Psychiatric Hospital

Contact Supervisor: Ms. Graclyn Eno @ 410-***-****

DUTIES/RESPONSIBILITIES:

- Performing SLPN duties as delegated by the Charge Nurse

- Assist the RN with initial nursing assessment

- Observes for changes in patient’s behavior and condition and report accordingly

- Precepts new LPNs

- Supervise Psychiatric Security Technicians (PSTs)

- Supervise and escort patients

- Provide tools and skills necessary for recovery

- Support patient recovery efforts by implementing clinical services according to treatment plans

- Encourage participation in social and recreational activities leading to group learning sessions

- Performing Environmental Rounds

- Patient Count/Safety Monitoring

- Watch/Alarm Checks

- 1:1 Observation

- Seclusion/Restraint Checks

- Monitoring of Hallways and patient group activities

- Work with the doctor, nurse and treatment team

- Dispense medications and other treatments to patients

- Transcribe and check orders in Medication Administration Records (MAR)

- Perform Vital Signs, Pulse Oximetry, and Finger Stick Blood Sugar, manage Insulin Pumps, Wound Care and change/empty Colostomy Bags

August, 2005 – October, 2010: Supervisor (Lieutenant), NIH Contract - MVM Inc.

Contact Supervisor: Captain Branch @ 301-***-****

DUTIES/RESPONSIBILITIES:

- Customer Service

- Vehicle and building checks

- Traffic control, screening of employees and visitors

- Supervising officers under my direct care

- Resource guide to both employer and client

- Assisting in payroll and scheduling

- Orientation of new officers and refresher training for old officers

- Monitoring client properties by performing building patrols and safety checks

- Assisting the police with criminal investigations

- Observing, reporting and investigating incidences

- Performing Annual Evaluations for officers

March, 2004 – August, 2005: Site Supervisor, 1500 K-Street, DC – Allied Barton Protective Services

DUTIES/RESPONSIBILITIES:

- Customer Service

- Resource guide to both employer and client

- Supervising other officers

- Assisting in payroll

- Orientation of new employees

- Monitoring of client properties by performing building patrols and safety checks

- Assisting Law Enforcement Officers with criminal investigations

- Observing, reporting and investigating incidences

REFERENCES:

(1). Serry Suba @ 571-***-****, Email: *****.****@********.***

(2). Chi Neh-Lum @ 443-***-****, Email: ********@*******.***

(3). Nimata Olayinka Osman @ 240-***-****, Email: ************@*****.***

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