Kitchen Staff Banquet
Resume:
Oscar Cabrera Hernandez
**** ** **** *****, **** Lauderdale, FL 33309
*********@*******.***
Professional Experience
Uber/Lyft- Driver: June 2019-Present West Palm Beach County, Broward County, Miami-Dade County
Ensured that customer arrived safely and timely to their destination while creating customer satisfaction. Properly following navigational directions from GPS and from the preferences of customers. Communicating with passengers, offering a safe and welcoming ride to their destination. Demonstrating ability to deal peacefully with unforeseen circumstances or delays and use of advanced driving techniques to better improve time management and safety.
Always making assured that the vehicle is maintained in excellent condition and is cleaned regularly and an in-depth knowledge of vehicle maintenance. Assisting with loading and unloading luggage. Neat and smart appearance, customer friendly. Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses. Managed routes through use of iPhone app technology
Dollar Store Owner: October 2017-June 2019 Oakland Park, Florida 33309
Took over Dollar store business run by another person of 4 years. Obtained a corporation with SunBiz, a Sales Tax and resale use license with the state of Florida, Business Permit with the city of Oakland Park, and Business operation in Broward county license.
Purchased a new Point of Systems system for store location. Took all inventory in the store and placed in the POS system. Made barcodes for items in inventory with no bar code scanner. Reorganized all of store shelving and updated inventory. Spoke with local business owners to have their supplies in store and negotiated pricing. Bought inventory with different vendors and warehouses.
Welcoming new and returning customers, answering their questions, helping them locate items, and providing advice or recommendations. Operated scanners, scales, cash registers, and other electronics. Balanced the cash register and generating reports for credit and debit sales.
Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolving complaints when needed. Bagged or wrapped purchases to ensure safe transport. Maintaining a clean workspace.
Courtyard Marriott Fort Lauderdale Beach:June 2010- October 2017
Busser: Prepared dining room for patrons by cleaning and clothing tables; setting decorations, condiments, candles, napkins, service plates, and utensils. Protected establishment and patrons by adhering to sanitation and safety policies. Maintained table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs. Supported wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations. Closed dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables from the facility.
Sever: Served patrons with food and beverages in a positive and friendly manner. Provided information to help food and beverage selections. Presented ordered choices in a prompt and efficient manner. Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. Helped patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
Transmitted orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests. Kept kitchen staff informed by noting timing of meal progression. Responded to additional patron requirements by inquiring of needs and observing dining process. Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Banquet Captain: Supervised all banquet staff throughout meal service and delegate tasks to them as needed. Trained new staff members on how to perform their assigned tasks in the banquet, food preparation, and dining areas. Held team meetings to provide updates on policy or service changes, and managed any staff problems that occur, defusing situations as quickly as possible. Oversaw banquet room setup, directing staff on where to place table settings, centerpieces, and other table decorations. Ensured banquet room stock is always fully supplied, including food. Alerted staff when supplies were running low so they can be replenished from inventory storage. Followed all sanitary laws and regulations, as well as company policies, regarding proper cleaning and safe food handling. Made sure all staff follow these regulations and that all dining and banquet areas are always clean and organized.
Supervisor of Food and Beverage: Ensured staff is working together as a team to ensure optimum service and that guest needs are met. Inspected the grooming and attire of staff, and rectify any deficiencies. Completed opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspected storage areas for organization, use of FIFO, and cleanliness. Completed scheduled inventories and stock and requisition necessary supplies.
Monitored dining rooms for seating availability, service, safety, and well being of guests. Completed work orders for maintenance repairs. Assisted management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy processes. Followed all company and safety and security policies and procedures; reported accidents, injuries, and unsafe work conditions to manager; and completed safety training and certifications.
Ensured uniform and personal appearance are clean and professional, maintained confidentiality of proprietary information, and protect company assets. Welcomed and acknowledge all guests according to company standards, anticipated and addressed guests' service needs, assisted individuals with disabilities, and thanking guests with genuine appreciation.
Spoke with others using clear and professional language. Developed and maintained positive working relationships with others, supported team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensured adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stood, sat, or walked for an extended period of time. Moved, lifted, carried, pushed, pulled, and placed objects weighing less than or equal to 10 pounds without assistance.
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