Sales and customer service

TERRY WILLIS

* ******** ******* ******** *** ***, Lebanon, Tennessee, 37087, US 615-***-**** *********@*****.*** Multi-tasking and self-motivated leader with keen attention to detail, articulate communication skills, and strong aesthetic sense. Have a track record of efficiently organizing classes, supplies, and equipment for Forklift training courses. Responsible

Proactive

Multi-task-oriented

Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.Over 10 years of experience as a personable and meticulous leader who excels at prioritizing, completing multiple tasks at once, and following through to meet project objectives. People Soft / Staff Suite (data, time and attendance system) ADP (data system)

People Net (time and attendance system)

Microsoft (Excel, Word, Power Point, Outlook)

Kronos

Time Centre

Train the Trainer

Inventory Control

Warehouse Management

QS 9000 Certified Auditor

5-S, Kiazan, Lean

Acutrack

Baan

AS400

Forklift train the trainer certified

Business Management - Some college (No degree)

Volunteer State Community College Gallatin, TN

High School

Lebanon High School Lebanon, TN

Training Coordinator April, 2018 to April, 2023

CEVA Logistics - BW2 Mt. Juliet, TN

Forklift training programs for operations were created and overseen by me. Trained new employees who were hired to fill various forklift positions to fit clients needs. Analyze the training requirements

Created curricula, instructions, documents, and written tests for forklift training courses. Created a new employee evaluation process that resulted in significant performance improvements. Operations Manager Supervisor May, 2016 to April, 2018 Optoro Nashville, TN

Ensured that supply met demand by overseeing all merchandising decisions, replenishment, and inventory management. Promoted professional skill development in supervisors and hourly employees through effective training, management, and motivation. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Onsite Manager May, 2011 to May, 2016

Elwood Staffing Nashville, TN

Increased employee morale and decreased turnover by 60%. Opened and closed locations and monitored shift changes to maintain successful operations strategies and maximize business success. Oversaw a group of 600+ temporary associates who dealt with the department's daily and complex requirements. Onsite Manager April, 2009 to May, 2011

Pro Labor Management Services LLC Milwaukee, WI

Process applications, conduct interviews and all pre-screening and testing for applicants. Conduct background checks both local and national, and verify previous work experience. Direct all new hire orientation and safety training in conjunction with all Client orientation and safety training, including forklift certification. Maintain strong communication with customer to make surethat all needs and requirements are met successfully within the required time constraints. Conduct and document performance reviews, disciplinary actions and provide guidelines for improvement. Conduct daily warehouse safety walk through inspections. Conduct all new start orientation classes and forklift training/testing Manage headcount for three shifts in three buildings and oversee 400 associates across those shifts.

Onsite Manager June, 2004 to April, 2009

Personnel management Nashville, TN

Process applications, conduct interviews and all pre-screening and testing for applicants. Conduct background checks both local and national, and verify previous work experience. Direct all new hire orientation and safety training in conjunction with all Client orientation and safety training, including forklift certification. Maintain strong communication with customer to make surethat all needs and requirements are met successfully within the required time constraints. Conduct and document performance reviews, disciplinary actions and provide guidelines for improvement. Conduct daily warehouse safety walk through inspections. Conduct all new start orientation classes and forklift training/testing Manage headcount for three shifts in one building and oversee 250 associates across those shifts.

Service Advisor March, 2000 to June, 2004

Wilson, County Chevrolet Lebanon, TN

• Serve as first line of contact between the customer and dealership during service process Write up customer problems accurately and describe clearly on repair order Dispatched repair orders to the service techs.

Provide full communication between customer, Service Tech, and Parts departments. Provide good customer service by communicating needed repairs, the cost and time to take care of their needs. Supervised 9 Service Techs, 2 Lube Techs, 1 Lot Attendant and Cashier GM Certified

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