Customer Service Sales Manager
Resume:
CHRIS SHEEHAN
**** ********* ** **********, ** **565 I ************@*****.*** I 630-***-****
SUMMARY:
Dedicated, results driven professional with diverse experience across operations, logistics management, staff and department leadership, as well as commercial account & vendor relations, order management, underwriting/quality and administration. Highly-skilled professional with proven
success in carrier relations & management, financial & risk analysis, management and regulatory compliance
CAPABILITIES:
Determine and Capture New Logistic Opportunities
Creation of logistic Strategies
Customer Service and Carrier Sales Aptitude
Project Implementation and Analysis
EDUCATION:
Robert Morris University
Aurora, IL
B.A. Business Management
G.P.A. 3.2 (2002)
COMPUTER SKILLS:
Proficiencies:
Microsoft Excel, Word, PowerPoint, Adobe Acrobat, Adobe Photoshop, QuickBooks, OMD Software
REFERENCES:
Available upon request.
Grane Transportation
Carrier Sales Manager Nov 2021 – Present
Generate revenue by covering freight through our established carrier base and build to that base.
Top grossing rep 2022 – present.
Manage team of 10.
Carggo Aug. 2019 – Nov 2021
Carrier Relations Manager
Report to the Sales and Operations manager every day.
Developed new carriers to use in the Carggo platform.
Managed customer expectations in delivering superior levels of service.
Managed day to day operations.
Trained new reps for carrier sales.
Quad Graphics/Quad Express
Senior Sales Representative July, 2014 – Aug 2019
Managed in house freight as well as customer freight.
Involved with the start of a new division
Managed large volumes of freight including dry, reefer, frozen, and flatbed.
Carrier sales training for new reps.
Highest grossing rep 2015-2019.
Manage team of 12.
CH Robinson
Capacity Account Manager Nov, 2010- June, 2014
Informed customers and carriers about pricing solutions for domestic truck load and LTL.
Successfully negotiated prices with customers and carries based on market conditions, which maximized profit margins.
Maintained full responsibility for a portfolio of over 30 carriers and deliver superior level of service.
Achieve goals of 250 loads and $65,000 in revenue.
C2 Search Feb, 2009 – Nov, 2010
Sales Manager
Responsible for gaining new accounts while managing existing business for permanent staffing needs within the Chicago area. Successful in growing business by completing cold calls, engaging in discovery conversations with hiring managers, determining future potential with existing customers and exceeding company goals for # calls/day.
Develop quarterly marketing plans and sales strategies.
Generated on average 10k/month in placement fees.
Managed the full recruiting cycle from creating job specifications and requirements, coming up with search strategies, initial interviews, negotiating offers and checking references
Countrywide April, 2006 – Nov, 2008
Underwriter II
Managed and analyzed a high volume of loan applications with direct accountability for business viability, profitability and adherence to strict quality and regulatory compliance standards. Examined application data and documentation for accuracy and compliance. Identified comprehensive risk and fraud issues. Evaluated debt ratio, loan-to-value ratios, credit score and property valuations.
Achieved top 3% ranking for production and file accuracy/compliance. (2007 & 2008)
Instrumental in developing new department policies.
COTG / Image Manufacturing June, 2004 – April, 2006
Field Service Supervisor / Dispatcher / Technician
Directly responsible for managements of field service technicians and daily operations. Planned, scheduled and directed daily field service processes, including scheduling projects, receiving customer service inquiries, billing, warranty documentation, parts inventory and all reporting. Effectively established technician routing to maximize billable hours/revenue.
Successful in yielding a 95% increase in Hewlett Packard warranty reimbursements.
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