Customer Service Call Center

WILONDJA DJUMA

**** * ****** *** ******* IL ***** · 773-***-****

*************@*****.***

Talented Customer Service Associate Skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individuals' goals. Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

EXPERIENCE

05-2019 – TO PRESENT

CUSTOMER SERVICE, ALLIANCE GROUND INTERNATIONAL

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services and company information.

• Remained calm and professional in stressful circumstances and efficiently discussed tense situations.

05-2017 – 01-2019

CUSTOMER SERVICE, JETBLUE PRINT

• Assisted customers in making payments on accounts and setting up payment plans.

• Fielded customer complaints and queries, fast-tracking them for problem resolution.

• Reviewed customer account information to determine current issues and potential solutions.

• Set up and operated printing press machines.

• Produced high-quality brochures, flyers, four-color artwork and mailers.

• Cleared paper jams and replaced toner to maximize equipment efficiency.

• Organized printing supplies in stockroom to facilitate easier retrieval for production operations.

• Changing cartridges

EDUCATION

06-2020

ASSOCIATE IN BUSNESS ADMINISTRATION, NATIONAL LOUIS UNIVERSITY 2

06-2017

BUSNESS ADMINISTRATION, SULLIVAN HIGH SCHOOL

SKILLS

• Problem Resolution

• Customer relations

• Shipping and receiving understanding

• Freight operations

• Problem-solving abilities

• Quality control

• Call Center Operations

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