Customer Service Home Health

OVELLA O'NEAL

Camden, NJ ***** 856-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Healthcare professional and home companion with strong history of providing support to clients within

business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical

tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly

resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational

goals.

Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes

understanding attitude and compassionate nature to achieve comfortable and welcoming environment for

patients. Well-qualified Personal Care worker skilled in delivering top-quality home care support.

Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-

oriented in maintaining clean and organized personal areas to support daily living safety.

SKILLS

Emotional Development Safety Behaviors

Social Perceptiveness Home Health and Hospice

Supporting Personal Needs Compassionate Client Care

Family Support and Instruction Staffing Requirements

Healthcare Education Client Requirements

Observe Behaviors Personal Hygiene Assistance

Household Support Behavior Redirection

Clinical Documentation and Reporting Knowledge of State Regulations

Observational Skills Emotionally Supportive

WORK HISTORY

Home Health Care Provider, 09/2012 - Current

Samaritan Hospice – Marlton, NJ

Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs

by providing consistent support.

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance

quality of life.

Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or

behavioral changes.

Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in

establishment of long-term, professional relationships.

Assisted with end-of-life care.

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility

restrictions.

Assisted disabled clients to support independence and well-being.

Assisted clients with living independently through skill-building and mentoring in areas such as

housekeeping adaptations and preparation of healthy meals.

Home Health Care Provider, 01/1999 - Current

Griswold Home Care – Berlin, NJ

Helped clients with managed home care, ensuring efficacy of care by monitoring health status.

Utilized universal precautions and infection control principles in all aspects of care.

Provided direct personal care and administrative services to clients.

Encouraged patients to participate in safe physical activity to help boost mood and improve overall

wellness.

Transported clients for medical and personal outings.

Administered medications in accordance with doctor's instructions.

Developed rapport to create safe and trusting environment for care.

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility

restrictions.

EDUCATION

LPN Program

Prism Institute

Educational training: Giving out insulins, meds, Observing trach care. Changing of a Colostomy bag

Woodrow Wilson High School - Camden, NJ

Camden County College - Blackwood, NJ

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