General Manager Operations

OLIVER KOCH

Sunny Isles, FL ***** ******@***********.*** 305-***-****

Sales Director / General Manager, with 15 years of advancement and achievement in industrial sales and hospitality operation.

Specialized in new business development and mayor international market expansion.

Guide positive change and develop creative yet practical hotel management strategies in a fast-changing environment.

Dedicated leader who trained, developed, and motivated 400+ international staff to consistently achieve goals. Committed to achieving and maintaining a safe and positive workplace.

Experienced and confident public speaker; served as host and keynote presenter to large international audiences at sales conferences, entertainment celebrations, and live performances.

Self-starter with a talent for negotiating new business opportunities in saturated markets and harsh economic conditions.

Offer well-rounded business acumen and growth mindset based on recent entrepreneurial experience.

Speak 5 languages: German, English, Spanish, French, and Italian.

Key Proficiencies

Budgeting & Cost Accounting Financial Analysis & Reporting Personnel Management Revenue & Profit Growth Strategic Business Planning Task Prioritization Team Leadership & Motivation Trend Analysis

Professional Experience

German Latin Trading, Inc, Miami, FL ● Jun 2015 to Present

General Manager

Launched and grew this independent sales corporation from the ground up.

Executed successful sales strategies through effective cold-calling and network initiatives with major industrial companies in Mexico and Latin America.

Solid understanding of Global supply chain freight forwarding operation.

Analyzed, predicted revenue and profit growth in a very harsh complete market.

ASC, Miami, FL ● Mar 2010 to Jun 2015

General Manager

Applied business management skills to consistently increase revenue, profit, and market share.

Fostered strong relationships with new and existing customers, as well as sales reps worldwide.

Opened major Mexico and Latin America accounts worth up to $1.5M per year.

Led sales teams to achieve multimillion-revenue games

IHG Hotels, Cancun, Mexico ● Jul 2007 to Jan 2010

General Manager – Holiday Inn Cancun

Set and executed a $6.7M annual budget.

Co-implemented standards for the 2010 reliance project (Change is Inn), establishing the first all-inclusive Holiday Inn hotel in Mexico.

Hotel was honored by the international Cristal Company for high safety and hygiene standards for 2 consecutive years.

Barceló Hotels & Resorts ● Oct 2001 to Jul 2007

Operations Manager / General Manager – Mexico

Developed and organized theme nights and coordinated construction and opening of theatres and associated sanitary procedures for 10 international buffet and a la carte restaurants with up to 1,000 guests.

Coordinated pre-opening procedures and enforced company standards in all hotel departments to achieve up to 90% guest satisfaction annually.

Helped create the original “Club Premium,” which was later adopted by all of company’s 4- and 5-star properties worldwide.

Languages

Fluency in German, English, and Spanish Proficiency in French and Italian

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