Resident Experience Specialist / Animal Care Specialist
Resume:
ANGELA
SLAYTON
***********@*****.***
Richardson, TX 75080
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 15+ years multi-industry: Medical, Retail, Animal care, Reception, Front office Customer service experience. Excellent reputation for resolving problems and improving customer satisfaction.
PROFESSIONAL SUMMARY
Valet Living - Customer Service Representative
Plano, Tx. • 10/2021 - Current
Park Cities Pet Sitter - Animal Care Specialist/Professional Dog Walker
Dallas, TX • 08/2016 - 01/2020
WORK HISTORY
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Communicated with vendors regarding backorder
availability, future inventory and special orders.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Developed community reputation through commitment
to customer satisfaction and strong client relationships.
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Provided information regarding charge accounts and loyalty programs.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Collected customer feedback and made process changes to exceed customer satisfaction goals, and increased business by 10 percent.
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Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
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SKILLS
• Complaint resolution
• Multi-line phone talent
• Creative problem solving
Empathetic to customers
situation
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• Self-Motivated
Verbal and written
communication
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• Guest Services
Professional telephone
demeanor
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Austin Community College
Austin, TX • 05/1992
Associate of Arts:
Communications
Highland Park High
School/East Assention High
Dallas, TX/Gonzalez, LA. •
05/1988
High School Diploma
EDUCATION
EBay Inc. - Customer Service Specialist / Retail Store Owner
Richardson, TX • 01/2010 - 03/2016
Fed, walked and cared for dogs during owners' absences and out-of-town trips.
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Developed strong personal relationships and trust with dogs through vocal affirmations, petting and
pre-approved treats.
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Organized optimal walking schedule for multiple dogs and team members.
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Coordinated with animal owners for scheduling services and payment processing.
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Followed optimal schedules for animals as set by owners or supervisors.
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Administered topical and oral medications for animals' specific needs.
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Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
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Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services providers.
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Carried out opening and closing functions to meet
operational needs underpinning strong customer service.
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Reinforced established quality control standards and followed procedures for optimal customer interactions.
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Resolved concerns with products or services to help with retention and drive sales.
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Described product highlights and benefits to help guide purchasing decisions.
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Maintained financial accounts by processing customer adjustments.
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Took payment information and other pertinent
information such as addresses and phone numbers to place orders.
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Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
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Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
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Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
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Medical Clinics Of North Texas - Front Office Coordinator
/ Check in/out
Plano, TX • 09/2005 - 06/2007
The Holiner Psychiactric Group - Insurance Verification Specialist
Dallas, TX • 07/1996 - 03/2000
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Addressed customer complaints and mitigated
dissatisfaction by employing timely and on-point
solutions.
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Applied basic sales strategy to engage customers and present solutions to suit individual needs.
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Developed customer service improvement initiatives that decreased customer wait times by 8%.
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Managed supervisor itinerary and appointments and
streamlined scheduling procedures.
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Improved customer satisfaction scores through
application of superior conflict resolution and problem- solving skills.
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Oversaw appointment scheduling and itinerary
coordination for both clients and personnel.
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Improved office operations by automating client
correspondence, record tracking and data
communications.
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Maintained 98% accuracy while updating databases with Patient demographics data and verifying Insurance
benefits changes.
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Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
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Developed internal requirements and standards to
minimize regulatory risks and liability across programs.
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Made contact with insurance carriers to discuss policies and individual patient benefits.
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Communicated verification and authorization status updates with Doctors and Claims department to facilitate decision-making for patient admissions and insurance coverage.
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Assured timely verification of insurance benefits prior to patient procedures or appointments.
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• Maintained strong knowledge of basic medical
Applied Earth Sciences - Front Desk Receptionist
Addison, TX • 06/1991 - 09/1995
terminology to better understand services and
procedures.
Observed strict procedures to protect sensitive patient information, medical records and payment data.
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Reviewed 60+ patient cases per week and verified
insurance coverage information.
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Organized patient files and streamlined operations to improve efficiency.
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Carried out front office duties utilizing data entry skills in framework of medical database.
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Received, recorded and addressed incoming and outgoing communication via telephone and email.
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Frequently double-checked patient histories and current information while scheduling follow-ups and other
appointments.
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Organized and maintained patient chart filing system to promote quick data finding for staff.
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Placed new supply orders, managed inventory and
restocked clerical spaces.
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Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
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Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
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Monitored office supplies by checking inventory and placing orders.
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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
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Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
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Contact this candidate