Administrative Assistant Catering Coordinator

Martha E. Reveles

sales & group rooms coordinator

Fremont, CA **************@*****.***

562-***-**** Linkedin.com/in/Martha-reveles

SUMMARY

Over 20 years with the Hilton family. Customer focused and driven to exceed expectations. Recognized for contributions to exceeding catering sales goals, cultivating excellent relationships with new prospects and existing customers. Proven ability to support catering, events and sales teams to achieve multimillion-dollar revenue gains. I achieve my goals and objectives through commitment, dedication and excellent work ethic that represents the organizational brand.

EXPERIENCE

STRENGTHS

Catering and Events

Value Selling

Adaptability

Problem Solving

Collaborative Brain Storming

Event Production

Social Media

Delphi Certified

Customer Service

SKILLS

Hotel & Sales Systems

Delphi fdc

Crystal Reports

RMS system

BirchStreet System

Meeting Matrix

Amadeus Diagram

HotSOS

OnQ

MS Office

Word, Excel, Outlook

PowerPoint

Languages

Spanish

EDUCATION

Hilton Supervisor Development Program

Priority 1 Hilton Guest Satisfaction Training

Delphi System Training

OnQ System Training

DOUBLETREE BY HILTON SAN JOSE HOTEL: 06.2021 – PRESENT

SALES & GROUP ROOMS COORDINATOR, San Jose, CA

As Sales & Group Rooms Coordinator, Manages reservations and group sales blocks. Provides support to Directors and Sales Managers in coordinating and disbursing information relating to group sales and service.

●Coordinate and collaborate with internal team member’s related sales and group rooms.

●Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.

●Maintain client files and update information daily in accordance with established departmental policies and procedures.

●Follow up with clients regularly during and after departure to ensure satisfaction and ensure future bookings.

●Work closely with other hotel departments to facilitate services agreed upon by the sales, catering and events department.

●Promote teamwork and quality service through daily communication and coordination with other departments.

BEVERLY HILTON HOTEL: 01.2016 – 06.2021

CATERING COORDINATOR, Beverly Hills, CA

As Catering Coordinator, Build and promote strong, long-lasting customer relationships by collaborating with them and understanding their needs. Present sales, revenue and expenses reports and realistic forecasts to the management team.

●Coordinate and collaborate with internal team members on event planning.

●Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.

●Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.

●Maintain client files and update information daily in accordance with established departmental policies and procedures.

●Follow up with clients regularly during and after departure to ensure satisfaction and ensure future bookings.

●Work closely with other hotel departments to facilitate services agreed upon by the catering and events department.

●Promote teamwork and quality service through daily communication and coordination with other departments.

●Designated as department trainer for all existing and new hires.

BEVERLY HILTON HOTEL: 11.2002 – 01.2016

EVENT SERVICE ADMINISTRATRIVE, Beverly Hills, CA

Managing all aspect of special event including discussing requirements with clients. Worked independently to execute events, in alignment with brand standards, and with minimal direct supervision

●Creating event concepts with the client and team.

●Preparing estimated estimating charges and continuing to update as program progressed.

●Negotiating contracts with vendors from furniture to hiring talent for events.

●Monitoring the event during execution checking on client and following up for a successful event.

●Collaborating with hotel staff and conducting pre and post cons.

● Designated as department trainer for all existing and new hires.

BEVERLY HILTON HOTEL: 12.2000 – 11.2002

BACK OFFICE ADMINISTRATIVE ASSISTANT, Beverly Hills, CA

Front Desk administrative support

●Support all communications with all in house departments and outside guest services.

●Displayed a thorough knowledge of hotel information including, all hotel outlet information, event and group information, hotel reservations, hotel products, and the local area knowledge.

●Demonstrated thoughtful, intuitive and anticipatory service to all guest.

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