Service Representative Data Entry
Resume:
Clara Wooden
Dallas, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Imaging Tech Assistant
UT Southwestern Medical Center - Dallas, TX
July 2022 to Present
Provides hospital with timely, professional assistance in administration of patient care
•
Imaging assistants must be familiar with computers and word-processing software (Microsoft outlook, word, basic excel)
•
A quick and efficient worker that answers phones and assists with keeping up with the fast pace of the Imaging Services department workflow
•
Should be a skilled communicator, with excellent people skills as an ambassador on behalf of the Imaging Services team and will be interacting with healthcare professionals, doctors, administration, and patients on a constant basis
•
Cares for patients by transporting them to procedures, answering questions, providing privacy, and preparing them for imaging procedures, as well as ensuring that patients are comfortable and at ease during the imaging exam
Content Moderator
Genpact - Richardson, TX
November 2021 to June 2022
As a Content Moderator I am responsible for investigating and resolving content from images to videos and from articles to multimedia files that are unfit for general public consumption. Customer Service Representative
STARTEK - Dallas, TX
April 2021 to November 2021
• Be required to evaluate the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine appointment.
• Transfer/refer caller to appropriate entities according to the established guidelines.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Maintain a current understanding of CDC information on regulations, policies, and procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner.
• Adhere to the Privacy Act as it relates to the confidentiality of information provided by callers. Customer Service Representative
Chime Solutions
July 2020 to March 2021
• Assist customers with a wide variety of questions via information accessed through the computer.
• Review employee accounts and answer questions based upon established policies and procedures.
• Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training.
• Possess the ability to troubleshoot complex issues with little guidance
• Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers Warehouse Fulfillment Associate
Amazon
April 2020 to July 2020
• Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task.
• Assist Area Manager in daily management of department/FC duties, including allocating labor, leading meetings, assigning job duties, coaching, training and communicating with internal and external suppliers.
• meeting or exceeding of department performance goals.
• Computer experience.
• Excellent communication skills- able to coach, train and assist team members. Direct Support Professional
Open Arms Care Coordination
April 2019 to March 2020
• Assists in the implementation of individual plans for individuals and behavioral plan goals.
• Support in the pursuit of recreational, social and community activities based on their preferences and individual plans.
• Encourage individuals in the establishment of social networks.
• Promotes participation and involvement in community outings.
• Ensures everyone's rights are protected.
• Treats individuals with dignity and respect.
College Student
LeMoyne Owen College
August 2016 to April 2019
• Understand how the knowledge gained in the classroom is applied in the "real world".
• identify and conduct basic and applied research.
• Build a theoretical understanding on the causes of crime to gain insight while considering implications on policy and practice.
Skills
• Communication Skills
• Customer Service
• Customer Relationship Management
• Project Management
• Client Management
• Client Services
• Customer Support
• Data Management
• Data Entry
• Account Management
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Attention to Detail Skills — Highly Proficient
March 2022
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Highly Proficient
Scheduling — Proficient
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Work style: Reliability — Completed
October 2019
Tendency to be dependable and come to work
Full results: Completed
Customer focus & orientation — Proficient
July 2020
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Emotional competence — Proficient
January 2020
Managing one's own emotions and understanding those of others. Full results: Proficient
Working with MS Word documents — Highly Proficient January 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Highly Proficient
Warehouse associate — Proficient
January 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Home health aide skills — Completed
June 2020
Providing care to patients in a home setting
Full results: Completed
Basic computer skills — Proficient
July 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate