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Customer Service Quality Control

Location:
Redford, MI
Posted:
August 15, 2012

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Resume:

VICTOR R. FOLKS

**** ********* **. ********* **.48198

734-***-**** adw18p@r.postjobfree.com

OBJECTIVE:

To obtain a position that would utilize past skills and experience, with the opportunity for advancement.

SUMMARY OF QUALIFICATIONS:

• Self-motivated with excellent administrative skills and the ability to prioritize and multitask in a demanding, dynamic work environment.

• Effective communicator; attentive listener, patient, and diplomatic

• Highly organized and resourceful; work very well under pressure

• Thrive in challenging situations requiring ability to learn new skills

• Work as a team player, cooperating well with other employees

RELEVANT SKILLS AND EXPERIENCE:

QUALITY CONTROL:

• Monitored production and inspected materials

• Demonstrated knowledge in assembly, operating, and repairing machine

• Utilized various tools such as meters and gauges

• Exemplified effective communication with technicians and assemblers

ADMINISTRATIVE SKILLS:

• Accuracy in clerical tasks such as sorting, filing, and researching information.

• Efficiency in documenting and completing files

• Effective oral and written communication

• Efficiency in answering and directing calls on incoming phone lines in a friendly manner

• Proficiency in Micro Soft Applications; MS Word, Excel, Access, and Publishing

MANAGERIA L/SUPERVISORY SKILLS:

• Provide advice assistance to managers and crew, when required and appropriate

• Coordinate cross training among staff to ensure efficient operation under all circumstances

• In charge of all recruiting and staffing for exempt and non-exempt employment positions.

• Encouraged team efforts and collaboration to attain goals and objectives

• Attended management meetings where decisions were made about budgets and employee retention

• Created weekly work schedules for both part-time and full-time employees

EMPLOYMENT HISTORY:

Select Staffing/All Side Windows Production 10/10-07/11

Select Staffing/Rubbermaid Production 04/10-08/10

EBSCO Telemarketing Customer Service/ Sales 02/10-04/10

Insight Telemarketing Customer Service/Sales 01/09-10/09

Red Robin Restaurant Customer Service/Host 01/08-09/08

Service Employees International Union Union Organizer 11/05-05/06

Golden Corral Restaurant Client Services Specialist 01/05-11/05

Spherion Temporary Staffing Temporary Positions 02/02-01/05

A.B. Janitorial Supervisor 04/00-12/01

Chrysler Automotive Quality Control Personnel 07/93-04/02

Rollercade Inc. Regional Business Manager 01/86-07/93



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