Customer Service Accounting Associate

Denard Holmes

Education

Florida A&M University

Bachelors of Science Degree, Allied Health Sciences

December 2014

Practical Skills

●Proficient in Microsoft Office Programs (Word, Excel, Share-point, Access, PowerPoint, Outlook)

●Over 4 years of experience in customer service, detail-oriented, able to multi-task, a problem solver/analytically inclined, and committed to providing excellent customer service to customers.

●Strong Healthcare background: Knowledge of Florida’s (Medicaid/Medicare systems)

●Experience in (Government, Healthcare, Automotive, and Retail Industries), which interpersonal communication, organization, team leadership, discipline, and quality assurance skills were gained

Relevant Experience

Verizon, “Cellularsales Retailer”, “Sales Rep”

September 2018 –2022

Served as “Sales Rep” for a total of 4 years. Each year on average scoring in the top 5 percentile in sales ranging from 75-90k out of 350 sales reps.

Additional Tasks

●Worked with third party companies such as Asurion to help handle insurance claims.

●Manage contracts-device payment contracts, business contracts,

●Handle customer escalations with help of customer service

Florida Department of Environmental Services, Accountant III “Accounting Associate”

February 2015 –2018

As an Accounting Associate III, the primary responsibilities are reviewing and approving purchase orders in excess of $90,000 for pre-auditing accounting. Maintains financial records and ensures that financial transactions are properly recorded. In addition, contracts and grants are reviewed on a [daily, weekly, quarterly] basis.

Additional Tasks

●Work in “FACTS” “FLAIR" and “FIN” for contracts, My Florida Marketplace and P-card transactions.

●Manage contracts

Hobby-Lobby, Retail Associate

August 2017 – current

●Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service. Assisting customers with questions, needs and purchases. Attending weekly sales meetings. Cultivating successful relationships with retail customers

Florida Department of Health, Accounting Associate II

August 2014 – February 2015

●Ensures the accuracy of entries to ledger accounts and reconciles subsidiary ledger accounts to the general ledger. Prepares balance sheets, profit and loss statements and other financial reports. Analyzes current costs, revenues, financial commitments, and obligations.

●Access-SQL, determine various statistics on set of values, Assists in developing data collection forms and ensures accurate and complete documentation of required information.

Capital Regional Medical Center, EVS Tech

December 2014 – July 2016

●Developed positive customer service through patient interactions and excellent service, re-stock new inventory, wax and buff hospital main floors, empty trash bins.

Tint Master Auto-Customs, Supervisor

February 2011 – July 2014

●Manage contracts, drafting and reviewing correspondence, utilize problem solving techniques; manage time effectively, meet assigned deadlines.

●Register customers, communicate effectively with customers, analyze and interpret financial data, maintain strict budget.

Volunteer Experience

Westminster Oaks, Rehab Volunteer

April 2015 – September 2015

●Patient care-Help assist PT and OT’s with therapeutic exercises, transport elderly patients to and from rehabilitation center, serve as behavioral support to unstable patients who struggle with speech/hearing impairments.

●References available upon request

Contact this candidate