Call Center Customer Service

NEKKIIA PATTERSON

*** ******** **** *** **** Bessemer Al 35020, Birmingham, Alabama, 35214, US 205-***-**** ******************@*****.***

I Nekkiaa Patterson maintain a professional demeanor while providing consistent, high-quality service. I am a reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. I am Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success

Communications

MS Office

Team building

Customer service

Facilities maintenance

Relationship development

Policy and Procedure Enforcement

Dependable and Responsible

Adaptable and Flexible

High School 2022

Tellis Educational Services LLC. Birmingham, AL

EVS Associate Global Staffing Birmingham, Alabama 3/20 - Present Performs responsible work in cleaning linens and other cloth products, housekeeping and light manual work in the care and cleaning of patient rooms.

Teacher New Rising Star Daycare Birmingham, AL 1/17 - 12/22 Encouraged students with particular academic interests to pursue them to the fullest extent possible. All necessary paperwork for classroom activities, such as meal count sheets and attendance logs, were completed and filed. Taught students how to improve their knowledge and test their abilities. MotIvated and engaged students, developing skils and Knowledge Tor academic roundation. Developed and maintained classroom environment conducive to learning and appropriate for social and emotiona development of students.

Organized and used variety of teaching techniques, maximizing individual and group learning. Created flexible academic programs and classroom environments, promoting learning and personal growin Disputes Specialist PRA Call Center Birmingham, AL 1/16 - 12/16 Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.2016 - MAR 2016 PRA Call Center, Birmingham, Alabama Developed departmental objectives, budgets, policies, procedures and strategies Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings or unsatistactory services. Duties included gathering data to formulate reply and preparing correspondence

ertormed routine and scheduled maintenance services. Troubleshot minor problems and reported larger technical issues. Pertormed renera maintenance and repair

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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