Customer Service Operations Supervisor

SHIRLEY RICHARDS UNIT MANAGER

1-330-***-**** ● ***************@*********.*** ● Akron, OH 44313

Focused professional with experience in customer service, maintenance scheduling and documentation. Frequently praised as an over-acheiver by peers, I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. EXPERIENCE

Unit Manager Genesis-Financial Solution, Akron, OH SEP '98 - OCT '22

● Created department training manual and daily objectives for unit managers.

● Maintained employee attendance records to support human resource reporting.

● Developed instructional materials to assist new hires with continued development post training. Established work schedules and assignments for staff, according to workload, space and equipment availability.

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● Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Operations Supervisor Signet Jewelers Aka Sterling Jewelers, Akron, OH SEP '98 - OCT '17

● Planned, scheduled and assigned work activities for personnel.

● Documented daily operations activities in database.

● Oversaw staff development, training and performance management.

● Contributed to strategic planning to guide decisions aligned with company vision and goals.

● Investigated deficiencies and problems, recommending changes to drive improvements.

● Collaborated with management on departmental policies development and implementation.

● Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.

● Supervised direct reports and enforced adherence to established procedures and deadlines. Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.

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● Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions.

● Maintained accurate payroll records and submitted data to accounting department for processing.

● Implemented and enforced corporate and departmental policies and service standards. SKILLS

Employee Performance Evaluations Information Systems Development Employee Training Program Employee Work Scheduling Strategic Planning Motivational Leadership Instructional Material Development

REFERENCES

References available upon request

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