Jonathan L O’Neal
Kingsland, GA, 31548
Summary of Qualifications
Proven leader and experienced Navy veteran with twenty plus years in the Human Capital managed area. Knowledgeable in all aspects of asset management form benefits to policy administration. Skilled in cross-functional team building and leadership, Strong experience in multi-cultural communications, Management organization development and quality performance improvement, Held increasingly responsible management positions leading large-scale operations worldwide, Superior technical expert and planner.
Self- motivated, individual with exceptional leadership, organizational and supervisory skills encompassing keys values of integrity, honesty.
Manager with outstanding interpersonal skills.
Interact well with individuals from diverse cultures and all professional levels.
Teach, train, mentor, motivate and evaluate personnel to achieve the highest quality standard.
Coordinate/manager special projects and provides strategic insight into operations.
Effectively manager and prioritize multiples responsibilities.
Ensure adherences to organizational policies, procedures and practices to achieve objectives and goals.
MS Strayer University Jacksonville, FL 2016
BA Strayer University Jacksonville, FL 2014
AA Strayer University Jacksonville, FL 2013
Department Manager Lowe’s Brunswick, GA 02/2014 – Current
Provided superior customer service, merchandising, and sales performance in assigned area while managing employees.
Managed the hourly associates on the Sales Floor
Trained, mentored, and coached employees.
Supervised associates' performance and ensured adequate department coverage by managing the schedules.
Conducted activities specific to the department including ensuring stocking, tracking and reporting relevant metrics, and monitoring project activity.
Provided superior customer service by assisting customers.
Loss Prevention Agency Sears Holding Corp Brunswick, Ga 10/2011- 02/2014
Supervise the Loss Prevention Team
Decreased store shrink by $14,000 within one year.
Developed fraud and embezzlement cases by utilizing multiple research databases and live surveillance.
Manage the detection and investigation of Internal and External theft.
Develop and implement store action plans to improve store wide performance.
Conduct monthly audits regularly in order to control Safety and Shrink issues.
Conduct monthly Safety and Shrink meetings with store team in order to provide information on improving store performance and awareness of Safety and Shrink issues.
Jonathan L O’Neal
103 Harvest Moon Way
Kingsland, GA, 31548
Create Safety Program to create better Safety awareness and reduce the number of incidents and claims.
Educate and train store team in Merchandise Protection Standards.
Loss Prevention Detective
Protect company assets by monitoring the store through the use of closed circuit television and undercover surveillance.
Apprehend subjects who are suspected of theft or fraud, both internally and externally.
Resolve security and safety concerns in a timely manner.
Responsible for maintaining shrink reduction strategies.
Assist local law enforcement and district attorneys to prosecute cases involving shoplifters and testifying in court.
Responsible for completing all investigations and case reports.
Maintain relationships with other Sears Loss Prevention personnel and store managers to acquire information relating to ongoing investigations.
Promote safety awareness through safety meetings and safety programs.
Workforce Service Representative
Careersource Northeast Florida Jacksonville, FL 05/2009 – 08/2010
Greeted customers, provides information to customers on labor market information and hiring trends, job qualifications, employer demands (job criteria) and training opportunities available through community resources, and refer to job openings as appropriate.
Provided Re-employment services and assists customers with core employment services, Internet usage, completion of on-line applications, posting of resumes, referral to job openings, and assisting with other skills related to securing employment.
Provided assistance to businesses such as resume screening and interview scheduling
Administered and interpreted assessments for basic skills, aptitude and vocational interests (i.e. Work Keys, Career Scope, etc.)
Referred customers to community resources for appropriate employment related services and perform placement services as required.
Facilitated orientation classes, workshops and/or training class for customers such as Unemployment Compensation (UC Prep) and Disability Programs.
Recorded and monitored customer interaction and contact on a daily basis by data entering into appropriate system EFM, Florida, OSST etc.)
Senior Advisor/Senior Chief Petty Officer/ Senior Instructor
United States Navy Pensacola, FL 05/1984 - 12/2009(Retired)
Direct managed and supervised 23 senior personnel and approximately 800 junior staff.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.