Customer Service Adjuster

Terry Coleman

**************@*****.***

469-***-****

Qualifications

. Active adjuster’s licenses in the following states: Resident TX 2804507, Non -Resident Licenses: MS 10836200, AL 300*******, LA 1000645, GA 787545 FL-W839824, OK 142788

. Xactimate proficient

. capable of writing structural damage of moderate to severe losses, including inspections.

. exceptional managerial and customer service skills

. Outgoing personality, energetic, positive and professional demeanor

. Business coordination and administrative skills

. Task’s oriented and ability to adapt in a fast -paced environment, multi task and prioritize.

. Equipped with required tools to perform Property field adjusting

. Strong written/ oral communication and interpersonal skills.

. Knowledge of coverages provided within homeowner policies.

. 15 plus years of insurance knowledge.

EXPERIENCE

INDEPENDENT ADJUSTER INDEPENDENT CONTRACTOR 1/11-PRESENT

. Handling of daily property inspections including windstorm claims, flood, fire, vandalism, etc.

. Manage calendar and schedule appointments

. Interpreting policy language and liability evaluation, along with Claims investigation, Estimating, onsite photo’s and submitting in Xactimate February 2022- Present

Adjuster’s Assistant, Adjuster Buddy

. Assisting with handling of daily property claims including windstorm claims, flood, fire, etc.

. Manage calendar and schedule appointments with customers for the adjuster

. Interpreting policy language, liability evaluation and settling claims, claims investigation and estimation

December 1998- December 2021

AGENCY MANAGER, INSURANCE AGENT- GEICO INSURANCE

Managed agents, marketing, payroll, sales, human resources, hiring, monitoring, etc. Coverage counseled, verified policy compliance and handled escalated customer issues. Education

. Xactimate Software training, Property training academy, January 2022

. Property Adjusting 101 Hands on Bootcamp April 2022

Contact this candidate