Courtesy Clerk Administrative Assistant

Melissa Ceragioli

***** **** ****, **********, ** 20181

•703-***-****• *************@*****.***

Objective

Dedicated customer service professional with call center and Microsoft Office computer experience seeking opportunities to build upon and broaden my skillset, while contributing to the overall success of the organization. Additionally, planning to enroll is college courses to further my education in the future.

* Company/Agency

Warren County Sheriff's Officer

Address 200 Skyline Vista Rd, Front Royal, VA

September 2022 - Present

Duties:

Receives emergency and routine calls for the Warren County Sheriff’s office utilizing multi-line phone systems

* Monitors two-way multi-channel radios for communication with officers

* Communicates with officers on two-way multi-channel radios using Law Enforcement Phonetic Spelling Alphabet

* Evaluates all calls using in-depth questioning and call taking procedures, to include protocols in compliance with the following

* Utilizes National Crime Information Center (NCIC) Database and VCIN ( Virginia Criminal Information Network) to obtain pertinent information to communicate with officers and agencies

* Logs all calls, radio traffic and any pertinent information in a Computer Aided Dispatch (CAD) computer system

* Utilizes local geographical knowledge and mapping programs to communicate directional information to officers and allied agencies as needed

* Interacts with and provides information to allied agencies on a daily basis

* Performs other duties as assigned

*Data base entry for multiple systems- created, corrected, verified for accuracy and maintained up to date

* Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Microsoft Teams)

St Mary’s County Department of Emergency Services

23090 Leonard Hall Dr, Leonardtown, MD

May 2019-September 2022

Duties:

* Receives emergency and routine calls for the St Mary’s County Sherriff’s office utilizing multi-line phone systems

* Monitors two-way multi-channel radios for communication with officers

* Communicates with officers on two-way multi-channel radios using 10 codes and Law Enforcement Phonetic Spelling Alphabet (APCO)

* Evaluates all calls using in-depth questioning and call taking procedures, to include protocols in compliance with the following

* International Academies of Emergency Dispatch (IAED) ETC Certification

* International Academies of Emergency Dispatch (IAED) EFD Certification

* International Academies of Emergency Dispatch (IAED) EPD Certification

* International Academies of Emergency Dispatch (IAED) EMD Certification

* State of Maryland Emergency Medical Dispatcher License

* Utilizes National Crime Information Center (NCIC) Database and Maryland Electronic Telecommunications & Enforcement Resource System (METERS) to obtain pertinent information to communicate with officers and agencies

* Logs all calls, radio traffic and any pertinent information in a Computer Aided Dispatch (CAD) computer system

* Utilizes local geographical knowledge and mapping programs to communicate directional information to officers and allied agencies as needed

* Interacts with and provides information to allied agencies on a daily basis

* Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Microsoft Teams)

* Performs other duties as assigned

* Data base entry for multiple systems- created, corrected, verified for accuracy and maintained up to date records

Experience

April 2018 – May 2016 Laigles LLC California, MD

Administrative Assistant/Warehouse Aide

●Un-package, sort and hang new clothing in preparation for sale

●Interact with online customers to answer questions about products

●Pull, sort and package orders for shipment from sales.

April 2017 – April 2018 Isaac’s Solomon’s, MD

Restaurant Staff

●Greet, take orders and serve patrons food and drinks

●Prepare food to assist kitchen staff for both restaurant patrons and catering events.

●Assist with tracking inventory of food and supplies to ensure minimal impact to operations

●Takes initiative to find and complete any side tasks that are not otherwise assigned to help increase operations efficiency

●Catering services

May 2017 – Dec 2017 Visiting Angels Waldorf, MD

Caregiver

●Assist clients with multiple chronic diagnoses, including diabetes, dementia, terminal cancer

●Observe and document client status and report any patient concerns to the home office

●Chart daily information pertaining to client’s moods, mobility, activity and eating percentages

●Accompany clients to appointments to assist with mobility and note taking

●Openly communicate with family members to ensure clients have all needed items to provide the best care possible

●Assist clients in completing needed errands

●Plan, prepare and serve meals and snacks according to prescribed diets

●Direct clients in prescribed range of motion exercises

●Clean and organize clients living quarters

●Perform household tasks such as laundry, dusting, washing dishes and vacuuming

●Facilitate games and activities to engages clients

July 2015 – September 2016 Home Instead Senior Care Manassas, VA

Caregiver

●Assisted clients with multiple chronic diagnoses, including COPD, Asthma, Diabetes, Dementia, Cancer, and Parkinson’s

●Observed and documented client status and reported any patient concerns to the home office

●Charted daily information pertaining to client’s moods, mobility, activity, eating percentages and daily inputs and outputs

●Accompanied clients to appointments to assist with mobility and note taking

●Interacted with customer

●Planned, prepared and served meals and snacks according to prescribed diets

●Directed clients in prescribed range of motion exercises

●Cleaned and organized clients living quarters

●Accompanied clients to appointments to assist with mobility and note taking

●Provided transportation, assistance and companionship to clients

●Performed household tasks such as laundry, dusting, washing dishes and vacuuming

●Facilitated games and activities to engages clients

May 2014 – September 2014 (Seasonal Position) Moxie Pest Control Chantilly, Va (Seasonal)

Administrative Assistant

●Fielded customer phone calls and provided accurate and appropriate information in response to customer inquiries

●Utilized Microsoft Excel, Powerpoint, Outlook, and Word to complete tasks daily

●Utilized Multi-line Phones, fax and copy machines daily.

●Communicated with service agents in the field for real time adjustments to schedule and customer’s needs

●Ran reports and supplied data to fulfill customer requirements in the company database

●Used customer feedback to assist in making process changes to exceed customer satisfaction goals

●Placed follow-up calls to customers who reported product or service issues to offer resolutions and cultivate customer loyalty

●Collections and keeping customer information updated in company system

●Demonstrated mastery of customer service call script within specified timeframes

●Maintained up – to – date records at all times

●Developed effective relationships with all call center departments through clear communications

●Formulated and enforced service center policies, procedures and quality assurance measures

February 2011- February 2012 United Martial Arts

Manassas, Va

●Fielded customer phone calls and provided accurate and appropriate information in response to customer inquiries

●Utilized Microsoft Excel, Powerpoint, Outlook, and Word to complete tasks daily

●Communicated with service parents and families for schedules and classes as well as customer’s needs

●Maintained up – to – date records at all times

●Supervisor of before/after school programs and tutoring

●Supervisor of Summer camp. Planned and organized summer camp activities for children age 5 and up

●Taught martial art classes from ages 5-Adults of all ages.

●Worked with children who have different disabilities and medical conditions

January 2010- February 2011 Safeway

Bristow, Va

Cashier and courtesy clerk

●Managed the stocking and cleaning of shelves while advising customers daily.

●Balanced transactions at end-of-day for cash reconciliation and inventory management purposes.

●Placed purchase orders for items in the dairy and meats section on a weekly basis.

●Greeted customers upon their entry into the store and helped them with any questions and concerns.

●Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register

●Performed all checkout procedures quickly and accurately each time, while also promoting the store discount card to customers.

●Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.

Education

2011 Brentsville District High School Nokesville, VA

High School Diploma

●Enrolled in advanced courses in English and French as part of the Cambridge Program

College

●Completed two semesters at Northern Virginia Community College

References

References are available on request.

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