BRADLEY MCKENZIE

EXPERIENCE

November ****-July 2022 7-11 Canada Calgary, AB

Area Leader (in training)

Trained in comprehensive retail convenience based business, including Merchandising, Fuel Operations, and age restricted products. Trained to oversee multiple corporate 7-11 locations.

December 2019 – August 2021 BLCO Enterprises Calgary, AB

General Manager Of Operations, Canada

Took BLCO from 14th to 3rd place nationwide overall in Yum Brands Canada operational KPI Best on Block rankings, recognized by Yum Brands International for Breakthrough Improvements in 2020

Directly oversaw operations of 27 KFC and Taco Bell franchised locations in BC, Alberta and Saskatchewan

Led a team consisting of a Director and 5 Area Managers while reporting to the COO

Managed the team through Operations, Marketing and sales building to to substantially increase year over year sales in 2020 and 2021 despite the Covid Pandemic

Developed and coached a team of focus driven engaged Area Managers to achieve outstanding Sales, Financial and Operations results

July 2018 – December 2019 The Second Cup Ltd Calgary, AB

Regional Business Support Manager

Assist Franchisees with sales building and profit building

Auditing and follow up to maintain corporate standards

Training and development of new franchisees

Responsible for profitable operation of 3 corporately owned and run cafes

May 2004 – July 2018 Tim Hortons British Columbia and Alberta

March 2013 – July 2018 Manager of Franchise Performance

Manager of Franchise Performance for 51 Franchise locations in Calgary and Southern Alberta. Worked with Franchisees and Branded Partners on new business opportunities, new restaurant opens and renovations, and assessing potential new locations.

Ensure that Training, Operations and all Brand Standards are met and maintained through extensive on site coaching and mentoring of Managers and Team Members, and operational evaluations.

Assist Managers and Franchisees to build top line sales and manage controls to meet bottom line profit goals.

May 2004 – March 2013 District Manager

As a Non-Traditional DM I was responsible for the entire province of Alberta for a period of over a year

In spring 2008 qualified and began teaching the Advanced FST courses for Tim Hortons Employees and Franchisees throughout Alberta.

Assisted in the training, mentoring and development of new District Managers in both BC and Alberta.

While responsible for Northern BC District oversaw the testing process for the Specialty Coffee program. Results achieved led to expanded testing throughout Canada.

1997-2004 Manhattan Bagel USA and Canada

2002-2004 Franchise Consultant Buffalo, NY, USA

Responsible for a district encompassing 3 states

Using self developed break-even analysis and theoretical food cost programs, advised franchise operators on ways to improve profitability.

Completed operational analysis and advised on any and all aspects of franchisee operations to VP Operations of Manhattan Bagel.

1997-2003 Plant Manager – Manufacturing and Distribution Calgary, AB

Los Angeles, CA, USA

Directly responsible for all direction of the Management team on day to day operations, and for profit and loss of facility

Spearheaded initiatives resulting in a 20% decrease in labour costs through improved efficiency.

Decreased the distribution costs from $3.50 per case to $2.00.

Implemented plans increasing fill rate of Customer orders from 80% to 98%

1994-1997 Wendy’s Restaurants Calgary, AB

Restaurant General Manager

Turned around 2 failing units to viable and profitable units.

Trained and developed 4 General Managers for other units in the region.

1992-1994 PepsiCo Canada – Pizza Hut Division Calgary, AB

Restaurant General Manager

Turned around 3 failing units to viable and profitable units

1985-1992 McDonalds Restaurants Calgary, AB

Restaurant General Manager/Training Manager

Trained and developed 8 General Managers for other units in the region, as well as additional managers at all levels.

Turned around 5 failing units to viable and profitable units.

EDUCATION

Completed Basic, Intermediate and Advanced Operations courses, Intermediate Equipment courses and Managing Profitability courses with McDonalds Restaurants in Oakbrook Illinois - 1988-1991

Completed Basic and Advanced management courses with Wendy’s Restaurants in Vancouver BC - 1995.

Completed Targeting Selection and Effective Management Recruiting courses with Wendy’s Restaurants – 1995

Completed Manufacturing, Distribution and related Operational training with Manhattan Bagel - 1997

Completed Hospitality Managers Development Course at University of Guelph – May 2009.

REFERENCES

Personal and Professional References Available upon Request.

E-MAIL advyg5@r.postjobfree.com

77 COPPERPOND ST SE • CALGARY, ALBERTA T2Z 1J2 • PHONE 587-***-****

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