Service Consultant Customer
Resume:
Tiffany Garrett
Clinton, MD 20735
***********@***.***
Professional Summary
My accumulated experiences focus on my ability to gather data from a range of sources and apply that information to developing plans for both short term and long term in a variety of business segments. My work has included interacting with all levels in an organization, providing timely updates on key trending data, anticipating changes that may be needed to accomplish goals and utilization of a variety of software tools that have included advanced use of Excel and proprietary report- writing software. I have over fifteen years in the financial retail lending arena and I possess an extensive background in business development, project management, interpretation of profit and loss statements, inventory budget status, dissecting statements of cash flow, constructing balance sheets, creating income and expenditure statements and financial planning.
Skills
■Customer Oriented ■Asset Allocation within a Portfolio
■Office Administration ■Price Earnings Ratio and Return on Investment
■Budget Management ■Forecasting Revenues
■Strong Organizational and Interpersonal Skills ■ Problem Solving
■Applied Regression Analysis ■Procurement
Employment
01/2013-Current: Customer Service Manager, Datamaxx, Washington, DC
Deliver results by interacting regularly with clients across the account portfolio to design and obtain feedback on quality of service, service levels, value delivered, measurable results and overall satisfaction. Ensure that business is growing profitably through diligently managing the client and employee experience. Provide timely responses and recommendation to client and employee requests, suggestions and concerns. Ensure employees understand customer service expectations and parameters and respond appropriately. Assure the daily operations of client portfolios are accurately recorded and updated. Which, include oversight for hiring selection, procurement, scheduling, payroll, training, coaching, development and support. Meet all contractual scheduled hours with a minimum of unbilled overtime. Effectively address any escalated security issues of emergency situations appropriately.
08/2010-01/2013: Asset Manager, Lowe's Home Improvement, Chantilly, Virginia
Responsible for contributing maximization of the net bottom line within the organization by reducing inventory shrink, the combined accident frequency rate, and cash over/short losses to the budgeted goal. Responsible for analyzing, and interpreting profit and loss statements, financial statements, and inventory budget status as it relates to current/prior inventory figures. Provide a management representation statement covering asset management at the end of each physical inventory. Verify assets received with a purchase requisition, a purchase order, and a store's delivery advice. Ensure assets received are in sellable condition. Offer recommendations to executives/investors to control shrink, safety, expenses, and liabilities throughout departments. Verify that assets are available for stock taking and have been down stocked to appropriate locations. Ensure assets are readily identifiable and adequately secured throughout premises. On a daily basis ensure that assets are allocated and expensed to correct expense accounts. Perform research investigations on capital assets that have no ledger or activity. Ensure complete stock take of assets are conducted on a weekly cycle and signed by a designated senior member of management. Provide ongoing training to staff on appropriate maintenance by divisions/departments and ensure their compliance in stock take certificate of attractive assets. Provide assistance with local law enforcement, security, and robbery, fraud, and natural disaster situations.
01/2004-01/2007: Financial Service Consultant, SunTrust Banks Upper Marlboro, MD
Manage premier client portfolios of consumer lending as well as business banking products. Cross sell consumer and business deposit products that assist in retaining and expanding the relationship with new and existing clients. Provide customers with personal financial counseling and lending service in order to discover opportunities to up sell deposit or lending products. Develop and maintain relationships with partners to maximize sales opportunities and achieve sales standards with the goal of acquiring 100% of the client's financial services business. Respond to and resolve customer inquiries and problems pertaining to consumer deposit and lending accounts. Develop strategies to grow the client base and implement appropriate sales plans to target prospective customers. Achieve personal production goals by expanding existing relationships and acquiring new relationships, utilizing effective calling technique and leveraging bank products and services. Adhere to operational controls including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
Education
Bowie State University, Bowie, Maryland Bachelor of Science, Banking & Finance
Graduation Date: May 2008
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