IT Engineer, Systems Analyst, Windows Server Desktop POS Support

Chip Kirchmann

Microsoft Certified Professional

Driven, team-focused professional with over 25 years of hands-on computer, network, and POS systems support experience. Call on technical and communication acumen to effectively lend to the achievement of internal client’s and end-user’s technical objectives, thus boosting their levels of trust in IT department functions. Able to seamlessly align personal and organizational goals to work towards success. Liaise with technical colleagues on lead projects comprised of system and software development, implementation and enhancement. Skilled at working on corporate systems support contracts to execute necessary service levels per client needs. Promoter of a positive company image rooted in professionalism and commitment. Adept as it relates to delivering results consistently, both individually and as a team member. In search of a challenging new role that will allow for continued use of skills and professional development; Open to a position with a Microsoft Windows Network Administration, Information Technology Management, POS Systems, Network/Server/Desktop Support, Help Desk, Service Desk, End-User Support focus.

Technology

Microsoft Windows 7/10/11, Microsoft Windows Server 2008/2012/2016/2019, Microsoft Exchange Server, Microsoft Office: Access, Outlook, PowerPoint, Project, Visio, Word, Excel, Macros, Pivot Tables, VLookups, Crystal Reports,; Microsoft Deployment Toolkit, Acronis Image; Kaseya, Aloha/NCR Command Center, Bomgar Representative Console/Jump Client, XenApp/XenDesktop, Citrix Server/Presentation/MetaFrame Server/Citrix Receiver, and TeamViewer Remote Access; Symantec Endpoint Protection Enterprise 7.x – 12.1.6, Windows Hyper-V, VMware vSphere 5.5 & 6.5, vSphere Center, vSphere Client, Unitrends NAS, StorageCraft, NCR/Aloha, Aloha OLO, Configuration Center, POSiTouch, and MaitreD POS, NCR/MenuLink Systems Management & Client Switchboard, ServiceNow, PowerShell, Win-Pak Security/Access Control, Component-Level Hardware Installation, Troubleshooting & Repair, UTP/STP Cable Termination, WAN/LAN Administration, Installation, Configuration, Optimization, Troubleshooting, Connectivity, User Accounts, Backups, Fault Tolerance, Scripting, XML, Active Directory, TCP/IP, DHCP, DNS, WINS, Wi-Fi, Routers/Switches/Server Installation & Configuration, as well as an understanding of database principles and structures, and basic knowledge of AWS, SQL Queries, HTML, and Linux Debian and Redhat

Professional Experience

IT/TECHNICAL ENGINEER – DATA-TECH INC.

FIELD SERVICE ENGINEER January 2020- November 2022

Offered technical support to internal & external clients, including desktop hardware and software support, connectivity issues, server access, VPN, user accounts, Active Directory, Group Policy

Utilized Kaseya VSA to remotely manage end-points, create & respond to Alerts for hard drive free space, virus events, etc., and automate tasks such as Patch Management and application upgrades

Provide network administration, utilizing many years of computer network experience

Impart strong analytical and problem-solving skills, and attention to detail

Ensure peak performance of up to 100 computers and seven Windows servers

Create and improve technical documentation used by colleagues and end users

Troubleshoot and resolve computer issues posed by clients at all levels, on-site and remote access via Kaseya Live Connect, Splashtop Business and SOS, Quick Assist, etc.

Train users in the proper use of computer hardware and software applications

Ensure multiple projects success, including computer and server configuration and implementation

IT/POS CONSULTANT – PETE AND SHORTY’S IOWA BISTRO

IT/POS PROGRAMMING/SUPPORT April 2019-January 2020

Provided expert analysis and advice, utilizing many years of computer and POS experience

Setup Back of House (BOH) Inventory system utilizing Avero software

Programmed an Inventory system including products, vendors, recipes, units of measure, storage, etc.

Provided accurate depletion of inventory via mapping of Toast POS items to inventory recipes

Validated and fully tested the entire system prior to implementation.

Utilized Data Analysis skills for report generation for Sales, ROI, etc.

Chip Kirchmann - continued

HAYS RECRUITING – BLOOMIN’ BRANDS INC. (Contract Projects)

IT TECHNICAL SUPPORT September 2018-April 2019

Offered POS technical support to internal & external clients, providing hardware and software support

Setup and Troubleshot software and hardware implementations remotely for hundreds of restaurants

Utilized ServiceNow and many years of experience with POS & computer software/hardware deployments and installations to ensure multiple projects success, including EMV device implementation, and Off Premise Dining POSitouch server imaging, setup, staging, and implementation

Provided strong analytical and problem solving skills, and attention to detail

Validated and modified scripts used to install applications, drivers, windows registry changes, and applications software settings

Created and improved technical documentation and processes used by colleagues and end users

HOOTERS MANAGEMENT CORPORATION

IT/POS SYSTEMS SUPPORT July 2004-September 2017

Handled daily administration and maintenance of a corporate computer network including: PC and POS Systems, applications software, phone systems, hardware/software and configuration processes

Ensured peak performance of up to 75 computers and 25 restaurant point of sale (POS) systems, including corporate/restaurant communications, & monitoring/maintaining enterprise antivirus software

Programmed Aloha POS systems, creating new sales items, promos/comps, updating menu prices, panels and screens, heavily utilizing versioning w/multiple regions/tiers of menus/pricing/configurations

Delivered technical aid to computer and POS system users

Troubleshot and resolved all stated concerns from peer colleagues and Store Managers in person, via telephone, or via remote access software, Created and updated documentation and processes

Assisted others in the use of Network, Computer, and POS hardware and software systems

OMEGA RESOURCE GROUP – SAFELINE / METLER TOLEDO (Contract Project)

IT TECHNICAL SUPPORT January-June 2004

Offered internal hardware, software, and peripheral support for over 150 Windows desktop and laptop computer systems

Troubleshot user concerns specific to computer systems, email, business applications, network connectivity and the use of peripherals

Noted by coworkers as a technical expert; led the exchange of information and advice as needed

Installed, configured, troubleshot, maintained and upgraded enterprise, client/server and desktop hardware, operating systems and applications with precision and attention to detail

Leveraged interpersonal communication acumen to procure data, used in a positive way, e.g. to regularly run various systems reports and drill down using specific criteria to find patterns and obvious or questionable results

Troubleshot and resolved computer issues posed by internal clients at all levels; trained each in the proper use of hardware and software applications

Education & Credentials

Bachelor of Science, Information Technology, University of Phoenix, 3.73 GPA

Associate of Applied Science, Computer Network Systems Technology, ITT Technical Institute, 3.98 GPA

Professional Development

Microsoft Certified Professional (MCP, Windows 2000 Professional, ID: 926594)

Microsoft Certified Professional +I (MCP+I, Windows NT, ID: 926594)

Microsoft Certified System Engineer (MCSE, Windows NT 4.0, ID: 926594)

LinkedIn URL

www.linkedin.com/in/charles-chip-kirchmann-98661580

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