Customer Service Sales Representative

Omar Alami

613-***-**** ● Ottawa, CA ● ***********@*****.***

EDUCATION

Carleton University Bachelor of Public Affairs and Policy Management Expected April. 2023

●Policy studies program combining interdisciplinary study of institutions and public issues in local, national and international contexts. Goal of the program is respond to the growing need for university graduates to work effectively in different policy environments.

●Courses frequently demanded deliverables such as briefings, literature reviews, critical analyses, as well as data-based policy recommendations.

●Fluent in English.

●Advanced university-level French & Arabic.

EXPERIENCE

Outreach Officer May 2018 - March 2019

Canadian Arab Federation

●Produced reports coupling grassroots research with quantitative analysis to identify activity levels of geographically categorized constituent organizations. Gathered and organized information relevant to organizational structure and leadership hierarchies.

●Liaised between the Federation, constituent organizations and other stakeholders, often articulating policy aims for the organization as well as the various rights and responsibilities.

Key Accomplishments:

●Renewed parliamentary and ministerial contact list.

●Identified 200+ notable individuals/organizations and produced a report identifying communiqué approaches.

Sales Representative May 2019 - Sept. 2019

Auto Reb-Ex International Ottawa, ON

●Learned EPICOR PRISM software and expedited wait times for receiving and processing orders.

●Executed clerical and warehouse duties including revenue accounting and stock maintenance to ensure seasonal flexibility of product volume.

Trained new members in inventory systems, industry sensitivities, and customer service skills.

Head of Recruitment October 2019 - May 2020

Phi Delta Theta Ottawa, Canada

●Lead a team of 6 people to develop and execute a recruitment program.

●Set agendas, led meetings, and created a series of instructional presentations on communication skills.

●Public presentations on the organization’s values, operations, outreach and public relations.

●Reported to executive board on logistical organization and risk-management measures.

Key Accomplishments:

●$1,000+ raised for ALS over 14 events in 8 months.

Co-Founder May. 2019 - May 2020

Involved Carleton Carleton University, Ottawa

●Exercised leadership in a club with a mission to improve accessibility to informed dialogue with respect to current events.

●Collected information relevant to current events and processed it in an organized and digestible format; frequently leading meetings with an introduction based on information determined relevant to the case.

●Promoted differing policies based on varying values and data-based approaches.

VOLUNTEERING

Mayoral Campaign, City of Ottawa

●Investigated the concerns of stakeholders, systematized the collection of key pieces of information, marketed the policies of the Candidate in terms preferred to the client.

Phi Delta Theta Bylaw Officer

●Ensured compliance to organizational standards during program delivers. Reviewed and updated Bylaw, presented and justified the updates with evidence.

Ottawa South United, U5

●Organized practices, optimized drill progression and verbalized the purpose of trainings which built communication and leadership skills.

Mekdela Football, Operations

●Facilitated access to sport facilities, equipment and coaching to cultivate a culture of togetherness and sport for underprivileged children.

●Coordinated with school administrators to ensure logistical organization

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