Technology Specialist Control

Jerome D. Motley, Sr.

**** ***** **** • Durham, NC 27704 • *******.**@*****.*** • 919-***-****

TECHNICAL SUPPORT / HELPDESK / NETWORK ADMIN

Certified IT Specialist trained to deliver IT services to end users in accordance with service level targets and request fulfillment. Desires to use hands and perform tech issues with computer/laptop maintenance service, repair, and upgrades. Ability to troubleshoot and perform various installations for LAN and WAN networks. Knowledge of Windows 7, and other Operating Systems. Strong team member who can also work independently. Effective communication skills with management and subordinates.

EDUCATION

My Computer Career.Com, Raleigh, NC November 2016 to Present

Information Technology Specialist Completed: September 2017

•Certifications earned: MTA Networking, MTA Mobility, Microsoft Windows 7, Configuring, MTA: Security Fundamentals, Linux Essentials

TECHNICAL SKILLS

•PC hardware and Operating Systems Win 8, 10, and some Linux

•OSI Model, TCP/IP, Ethernet, LAN, WAN, internetworking and basic telecommunications technologies

•Simple network design and implementation

•Hands-on skills in router and switch configurations

•Hands-on skills in installing, maintaining and managing desktop/client and server operating systems (e.g., Microsoft and Linux)

•Adobe

•Oracle

•ServiceNow

•MS Office Suite

•HTML

•Clippership

•Windows Millennium, 7, 10

•Server2003, Server 2008, Server 2016

•Shiplinks by Nexxio

•VetPro /Medical Ticketing System

EXPERIENCE

Bylight IT Professional Solutions November 2019 – November 2022

Tier 1 Help desk

Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. If no solution is available, tier 1 personnel escalate incidents to a higher tier.

MyComputerCareer.Com March 2017 - November2019

Mentor Students for Success

Create Power point Slides

Set up Webex Classroom

Duke University Press, Durham, NC November 1990 – March 2017

Team Lead (September 2011 – March 2017)

•Oversee shipping team activities and ensure support of company policies and procedures for distribution team.

•Supervise a team of 4 employees training them on shipping department

•Install new shipping system WMS (inventory system) RF scanners

•Performed 6-month internship with Duke Press Information Technology Team.

•Helpdesk desktop duties included: supporting Win 7, ServiceNow ticketing system, Outlook email, & Device support

•Tested equipment and replaced hardware (monitors) to setup laptops on docking stations.

•Checked permission rights for software malfunctions

•Coordinate and provide required documentation for materials to be repackaged and shipped off site, including customs declarations for material exporting.

•Read and comprehend all P.O. information, including item descriptions, vendor information and pricing.

•Operate general computer programs that include P.O. processing to complete & update inventory to scan gun features.

•Forklift certified and drive all types of equipment on site.

Inventory Control Specialist (November 1990 - September 2011)

•Maintain shipping and receiving integrity.

•Document and distribute department inventory reports.

•Create spreadsheets for departmental use.

•Process national and international mail.

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