Beverage Manager Call Center
Resume:
Trishlynn James-Harris
Marrero, LA 70072
E: **********@*****.***
C: 504-***-****
An accomplished Hotel Professional with over 20 years of Food and Beverage experience in Hotels and Resorts. Highly motivated and knowledgeable in restaurant operations and banquets as well as business principles and processes such as scheduling, building meeting planner relationships and profit and loss review. A driven, innovative and multi-functional leader who has an excellent sense of teamwork to get results by being responsible and accountable to myself, the team and the operation. Exceptional skills in:
Delivering High levels of Quality
Labor Planning & Management
Leadership in Restaurant operations and Banquets
OBJECTIVE
To obtain a opportunity with your company for growth and advancement while contributing acquired skills and knowledge associated with job functions and overall work environment.
PROFESSIONAL EXPERIENCE
Restaurant Manager
Los Jefes Mexican Grill
December 7,2020-December 5,2022
>Oversee all day to day operations that included
>scheduling of staff
>Hiring of staff
>Ordering of supplies and communicating with vendors
>Training staff including cross training positions
> Handling guest complaints
>overseeing daily productivity
Food and Beverage Manager
Embassy Suites New Orleans
December 2013 – March 15,2020(due to covid-19)
. Oversee the Food and Beverage Department day to day operations,
. Gift shop ordering and restocking and maintain guest satisfaction.
. Cross functional Leader in the Hotel Outlet operations/ Restaurant, Bar,
and Banquet Department.
. Handle guest opportunities in a professional manner to insure guest satisfaction.
. Provided schedules on a weekly basis and maintained productivity on a daily
. Ordered supplies for all food and beverage operations.
, Manager floor presence throughout the shift
Food and Beverage Manager
W New Orleans, New Orleans Louisiana
June 2013 – December 2013
Cross functional leader in Hotel outlets / Restaurant management and Banquets
Ensured Meeting Planner Satisfaction scores of x
Circulate within the outlet and communicate with the kitchen, banquet captains and servers
Handle guest opportunities to ensure guest satisfaction
ensure availability of manpower, supplies, and equipment
Monitor and supervise entire Banquet and Catering space
Conduct pre-meal and pre-function meetings to ensure that standards of staff are met
Check all room sets prior to each event for quality
Fostered meeting planner satisfaction by handling functions to ensure all needs have been met and to check for any last minute instructions or changes
Review and implement banquet event orders
Supervise and train employees; including hiring and scheduling
Managed work flow process of upcoming groups and major conventions Complete all daily administrative tasks, including completion of outlet and banquet payroll
Maintain beverage cost and equipment cost, facilitated and conducted inventories
Facilitated and led W Happenings ( outside social catering events)
Facilitated and led large in house parties such as Essence Day Party 2013
Food and Beverage Manager
Sheraton New Orleans
April 2001-June 2013
Cross functional leader in Hotel Outlets: Starbucks, Pelican Bar, Roux Bistro Restaurant, In Room Dining and Club lounge
Creating custom menus with the Chef for in house groups.
Maintained beverage cost and equipment cost.
Crossed trained in Banquets/ Executive Meeting Specialist.
Supervise and train employees; including hiring and scheduling, ordering, creating par levels, and conducting quarterly inventories.
Maintained Management presence on the floor and solicited guest feedback.
Used guest feedback as a training tool through roll play
Maintained 96% to 100% on associate surveys
SKILLS AND CERTIFICATIONS
Proficient HS I and Micros
Certified in Starwood systems including Light Speed Property Management
Certified in Starwood Guest Communication Training
Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook)
Detail oriented and possess a high level of organization skills
Ability to manage multiple tasks during high-pressure situations
Proficient in Starsource in ordering and receiving
Behavioral Interviewing, Harassment in the Workplace training, TIPS certified, ISAC trained, Menu Mastering Reasonable Suspicion.
On property service culture trainer for the brand
Six Sigma Green Belt
Manager of the quarter in 2002, 2004, 2008, 2010, 2012
Manager of the year in 2008
REFERENCES
Robear Hamada
>phone: 985-***-****
>email:******.******@*****.***
Cecelia Harris
>Phone: 413-***-****
>*******.******@******.***
Albina Tims
>phone: 504-***-****
>******.****@******.***
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