Reservations Agent Sales Associate

Andrea Gonzalez

*** ***** ******* **

Kissimmee, Florida 34743

***************@*********.***

Mobile: 407-***-****

Profile

Fast learner, who readily adapts to change, works with minimum supervision and exceeds expectations. Strong organizational and analytical skills help juggle multiple priorities while meeting deadlines.

Summary

• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas

• Computer knowledge

• Excellent communication skills, both oral and written

• Exceptional organizational skills

• Excellent interpersonal skills, works well with peers

Education

4 Year Education

Diploma Poinciana High School 1999-2003

Kissimmee, FL 34759

Florida Metropolitan University 2005-2007

• Paralegal Studies

Career History

Central Florida Investments 2007-Present

Reservations Agent

• Provide customer service concerning various departments within the company

• Train new employees in company procedures and work operation

• Professionally answer and distribute all inbound phone calls

• Solicit prospective customers coming from inbound phone programs

• Monitor flows, coverage, and production throughout each shift

• Book guest for nightly stays throughout properties

• Light clerical duties

JcPenny’s Department Store 2004-2006

Sales Associate

• Maintain store cleanliness and ensured proper merchandise display

• Perform store inventory quarterly

• Provide customer service

• Assiste with merchandise purchase

• Setup new displays to promote new product for sale

Special skill and ability

Basic Knowledge of Microsoft Excel, power point, and Word

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