Service Representative Customer

Andrew Hughes

McKinney, TX ***** • 469-***-**** • ****************@*******.***

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Computer Proficiency

Customer Relations

Multi-Line Phone Talent

Lotus Notes

Medical terminology knowledge

Strategic sales knowledge

Administrative support

Account management

Complaint resolution

Creative problem solving

Work History

Customer Service Advocate, 12/2022 to Current

Adroit Health Group – McKinney, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Utilized customer service software to manage interactions and track customer satisfaction. Responded to customer requests for products, services, and company information. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Updated account information to maintain customer records Responded to customer requests for products, services, and company information Processed customer service orders promptly to increase customer satisfaction Managed over 50 customer calls per day.

Logistics Supervisor, 10/2020 to 02/2022

Academy Sports + Outdoors – McKinney

Monitored logistics performance and identified improvement opportunities. Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.

Verified transactions, product orders and shipping dates and entered information into databases and reports.

Developed and implemented web-based tracking systems for improved monitoring. Customer Service Representative, 02/2016 to 08/2019 Ford Motor Credit Company – Irving, TX

Enhanced productivity levels by anticipating needs and delivering outstanding support. Responded proactively and positively to rapid change. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Sales Consultant, 01/2014 to 05/2015

Hendrick Volkswagen – Lewisville, TX

Checked client organization and agreements with company priorities through automating content management systems.

Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.

Responded to telephone and in-person requests for information. Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.

Education

Certificate : Automotive Engineering Technology, 05/2003 Lincoln College of Technology - Grand Prairie - Grand Prairie, TX High School Diploma: 05/1998

W.T. White High School - Dallas

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