Customer Service Front Desk
Resume:
YOHANDRA PORTELLES
214-***-**** *******************@*****.*** Dallas, Texas 75287
Dynamic marketing professional with a passion for creating, developing and executing campaigns to effectively reach and engage target audiences. Expertise in leveraging data-driven insights to develop marketing strategies and identify new opportunities for growth. Experienced in building strong relationships with stakeholders and managing teams to deliver successful campaigns. Systematic team leader with experience in managing and leading cross-functional teams. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring compliance with industry regulations. Experienced in managing budgets, allocating resources, and leading diverse teams. Possesses excellent problem-solving, leadership, and communication skills. Results-driven media professional with experience executing successful campaigns and strategies, with a focus on digital content. Skilled in creating and editing multimedia content, with a strong understanding of the latest web technologies, marketing trends, and analytics. Dedicated to producing engaging, high-quality content that meets business objectives. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service.
career objective
experience
FRONT DESK AGENT
Courtyard by Marriott, Carrollton, Texas
May 2022 - Present
Established rapport with other
employees to improve operations.
•
Resolved guest issues with creative
solutions, escalating major concerns to
management.
•
Expected graduation Oct 2023
MASTER OF BUSINESS
ADMINISTRATION (M.B.A.) IN
BUSINESS ADMINISTRATION
CANDIDATE
Instituto Europeo de Postgrado,
Alcobendas, Madrid
Jul 2020
BACHELOR OF SCIENCE (B.S.) IN
JOURNALISM
University of Havana,
Havana, Havana
education
JOURNALIST
Utilized extensive knowledge of rates,
packages, and special promotions to
drive sales.
•
Interacted kindly with guests, offering
assistance and support.
•
Greeted customers upon arrival and
provided assistance with check-in.
•
Used computer and database systems
to verify information, process purchases
and make notes.
•
Evaluated negative situations and took
alternate courses of action to avoid
conflict.
•
Obtained reservation information and
followed rate ratios to accurately charge
customers.
•
Completed verification reports and
system updates to maintain smooth
operations.
•
Reconciled daily cash drawers and
prepared end-of-day reports.
•
Generated computerized customer bills
and processed customer payments.
•
Collected and received correspondence
for supervisors and other employees.
•
Handled cash, credit and debit card
transactions accurately.
•
Coordinated with housekeeping staff to
verify all rooms were clean and ready
for guests.
•
Answered customer questions about
transportation, restaurants and
entertainment.
•
Prepared for basic food service, such as
setting up continental breakfast and
coffee and tea supplies.
•
Deposited guests' valuables in hotel
safes or safe-deposit boxes.
•
Advised housekeeping staff when rooms
had been vacated and were ready for
cleaning.
•
Kept records of room availability and
guests' accounts, manually, and using
computers.
•
Issued room keys and delivered
instructions to bellhops.
•
Recorded guest comments and
complaints, referred customers to
•
managers as necessary.
Answered inquiries pertaining to hotel
services, guest registration and travel
directions, and made recommendations
regarding shopping, dining, and
entertainment.
•
Posted charges for rooms, food, liquor,
or telephone calls, to ledgers, manually,
or by using computers.
•
Computed bills, collect payments, and
make change for guests.
•
Transmitted and received messages,
using telephones, and telephone
switchboards.
•
• Made and confirmed reservations.
Verified customers' credit and
established how customer will pay for
accommodation.
•
OWNER
European Products, Havana, Havana
Oct 2016 - Jun 2022
Defined strategic plans and kept
business on track to meet objectives.
•
Managed the daily operations related to
customer service, inventory
management, and marketing.
•
Developed print advertising, social
media campaigns, and networking
events to deliver messages to target
audience.
•
Performed detailed financial analyses to
identify and address areas of potential
concern.
•
Hired skilled personnel to handle
challenges and obligations of business.
•
Implemented a cost-cutting strategy to
reduce overhead expenses.
•
Partnered with stakeholders and
developed strong working relationships.
•
Developed competitive advantage on
market niche.
•
Negotiated contracts and agreements
with business partners, vendors, and
customers.
•
Established and maintained business
relationships with local suppliers.
•
Reviewed financial statements, sales
reports, and other performance data to
measure productivity.
•
Demonstrated and supported
continuous improvement and growth
mindset.
•
Set prices and credit terms for goods
and services, based on forecasts of
customer demand.
•
Coordinated and directed financial or
budget activities to fund operations,
maximize investments, or increase
efficiency.
•
Managed movement of goods into and
out of production facilities to ensure
efficiency, effectiveness and
sustainability of operations.
•
Led non-merchandising departments of
businesses such as advertising or
purchasing.
•
Prepared staff work schedules and
assigned specific duties.
•
Established and implemented
departmental policies, goals, objectives
and procedures in conjunction with
board members, organization officials,
and staff members.
•
JOURNALIST
Radio Habana Cuba, Havana, Havana
Oct 2020 - Apr 2022
Traveled to locations to write stories
from firsthand experience.
•
Wrote and posted daily on digital
platforms and social media accounts.
•
Arranged interviews with people to
provide firsthand information about
stories.
•
Checked reference materials to obtain
relevant facts.
•
Transmitted and presented exciting live
reports with current technology.
•
Developed news sources for general
assignments and special areas of
interest.
•
Discussed issues with editors to
establish priorities or positions.
•
Researched and analyzed background
information related to stories to provide
•
complete and accurate information.
Reviewed copy to correct errors in
content, grammar and punctuation,
following prescribed editorial style and
formatting guidelines.
•
Introduced fresh and new angles on
previously-reported material to update
and inform readers.
•
Took pictures and video and process
them for inclusion in story.
•
Analyzed and interpreted news and
information received from various
sources to broadcast information.
•
Wrote columns, editorials,
commentaries, and reviewed that
interpreted events and offer opinions.
•
Photographed or videotaped news
events.
•
Received assignments and evaluated
leads and tips to develop story ideas.
•
Developed ideas and material for
columns and commentaries by
analyzing and interpreting news, current
issues, and personal experiences.
•
Reported on specialized fields, topics,
and industries.
•
Reviewed written, audio, or video copy,
and corrected errors in prescribed
editorial style and formatting guidelines.
•
Assigned stories to other reporters and
duties to production staff.
•
Presented news stories and introduced
in-depth live segments from on-scene
reporters.
•
Researched story's background
information to provide complete and
accurate information.
•
Communicated with readers, viewers,
advertisers, and general public.
•
Took about news events to isolate
pertinent facts and details.
•
Wrote commentaries, columns, and
scripts, used computers.
•
Gathered information and developed
perspectives about news subjects
through research, interviews,
observation, and experience.
•
Reported news stories for publication or
broadcast, describing background, and
details of events.
•
Wrote online blog entries that addrest
news developments and offer additional
information, opinions, and commentary
on news events.
•
Examined news items of local, national,
and international significance to
determine topics to address and
obtained assignments from editorial
staff members.
•
Taped and filmed interviews and
narratives.
•
Investigated broke news developments,
such as disasters, crimes, and human-
interest stories.
•
Arranged interviews with people who
provided information about story.
•
Determined published and broadcasted
story's emphasis, length, and format,
organizing material accordingly.
•
Transmitted news stories and reported
information from remote locations.
•
Presented live or recorded commentary
via broadcast media.
•
Checked reference books, news files,
and public records to obtain relevant
facts.
•
REPORTER
ACN, Havana, Havana
Oct 2017 - Aug 2018
Generated original content through
social listening and independent
sources.
•
Conceptualized story ideas and wrote,
shot and edited news stories for on-air
broadcasting.
•
Produced unique and captivating news
stories.
•
Developed news sources for general
assignment and special areas of
interest.
•
Delivered on-air news events to engage
and excite viewers.
•
Wrote and posted on social media and
other digital platforms.
•
Interviewed news subjects and
researched for facts and credibility.
•
Transmitted and presented exciting live
reports with current technology.
•
Used latest editing and photography
tools to tell great stories.
•
Discussed issues with editors to
establish priorities and positions.
•
Arranged interviews with people who
provided information about story.
•
Established and maintained
relationships with individuals who were
credible sources of information.
•
Examined news items of local, national,
and international significance to
determine topics to address and
obtained assignments from editorial
staff members.
•
Reported on specialized fields, topics,
and industries.
•
Presented live or recorded commentary
via broadcast media.
•
Wrote online blog entries that addrest
news developments and offer additional
information, opinions, and commentary
on news events.
•
Checked reference books, news files,
and public records to obtain relevant
facts.
•
Photographed or videotaped news
events.
•
Took pictures and video and process
them for inclusion in story.
•
Analyzed and interpreted news and
information received from various
sources to broadcast information.
•
Investigated broke news developments,
such as disasters, crimes, and human-
interest stories.
•
Reported news stories for publication or
broadcast, describing background, and
details of events.
•
Researched story's background
information to provide complete and
accurate information.
•
Taped and filmed interviews and
narratives.
•
Selected material most pertinent to
presentation and organized into
appropriate formats.
•
Reviewed written, audio, or video copy,
and corrected errors in prescribed
editorial style and formatting guidelines.
•
Received assignments and evaluated
leads and tips to develop story ideas.
•
Communicated with readers, viewers,
advertisers, and general public.
•
Presented news stories and introduced
in-depth live segments from on-scene
reporters.
•
Wrote columns, editorials,
commentaries, and reviewed that
interpreted events and offer opinions.
•
skills
• Audience Engagement • Investigations Expertise
• Assigning Stories • Administering Social Media Accounts
• Remote Broadcasting • Active Listening
• Print Media • Social Media Platforms
• Critical Thinking • Social Media Engagement
• Producing Stories • Story Development
• Reading Comprehension • Color Correction
• Interview Strategies • Report Editing
• Recorded Segments • Content Management Systems
• Trending Stories • Information Services
• Style Guidelines • Breaking News Coverage
• Writing and Editing • Publication Best Practices
• Photography and Videography • Feature Writing
• Editorial Standards • Media Operations Knowledge
• Public Opinion Understanding • Sports Reporting
• Daily Reporting • Social Media Digital Marketing
• Telephone Interviews • Creative Writing
• Foreign Affairs Policies Analysis • Voiceover Writing
• Story Pitches • Evaluate Leads
• On-Camera Skills • Editorial Collaboration
• Industry Trends • Beat Reporting
• Celebrity Interviews • Photography Staff Direction
• Commentary Writing • Check Facts
Commentary Writing Check Facts
• Interviewing Strengths • Broadcast Anchoring
• Political Story Writing • Breaking News Tracking
• Staff Collaboration • Investigation Ability
• Content Review • Visual Element Development
• Investigative Reports • Online News Content
• Researching • Public Speaking
• Cost Analysis and Savings • Financial Forecasting
• Cost Management • Microsoft Windows
• New Business Development • Financial Statements
• Microsoft Outlook • Microsoft Internet Explorer
• Financial Management • Accounting Techniques
• Microsoft Excel • Sales Strategies
• Microsoft Office • Adobe Systems Adobe Photoshop
• Manage Contracts • Microsoft Access
• Project Management • Staff Management
• Sales Planning • Google Docs
• Sales Activities • YouTube
• Facebook • Accounting
• Marketing Initiatives • Customer Satisfaction
• Competitive Analysis • Strategic Analysis
• Blog Posts • Website Copy
• Staff Support • Reputation Management
• Prospecting Clients • Social Media Campaign
• Professional Relationships • Personnel Management
• Reporter Support • Journalistic Reporting
• Community Events • Investigative Writing
• Breaking News • Story Pitching
• Social Media Expertise • Weekly Production Management
• Public Relations • Data Verification
• Information Analysis • Adobe Audition
• Community Relations • TV Broadcasting
• Editing Written Materials • Information Organization
• Daily Planning • Articulate Communication Skills
• Article Writing Expertise • Researching Information
• Data Analytics • Editing
• Photojournalism • Transcribing
• Research • Copywriting
• Time Management • Hospitality Service
• Time Management • Hospitality Service
• Sales Expertise • Guest Services
• Verifying Reservations • Front Desk Management
• Guest Satisfaction • Credit and Cash Payments
• Cash Handling • Office Management
• Posting Charges • Social Perceptiveness
• Listening Skills • Office Meetings
• Administrative Support • Inventory Oversight
• Guest Ledger • Conference and Meeting Planning
• Conflict Management • Effective Planning
• Revenue Reviews • Dynamic Communication Skills
• Compute Bills • Special Reservations
• Telephone Reservations • Guest Inquiries
• Business Correspondence • Marketing
SPANISH
Native
ENGLISH
Bilingual
Abraham Lincoln Institute of Havana
FRENCH
Fluent
Alianza Francesa de la Habana
languages
References available upon request
references
Internationals Awards of literature
Gold Diploma as a Best graduate at the University. awards
Contact this candidate