Customer Service Care
Resume:
ALLEN RAI
PROFESSIONAL SUMMARY
Hardworking employee enthusiastic about learning respective field
inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
WORK HISTORY
February 2006 - March 2009
Trisara - Waiter Assistant, Kathmandu, Durbarmarg, Nepal April 2009 - June 2014
Adidas - Salesman, Kathmandu - Durbarmarg, Nepal
Ensured the highest levels of guest satisfaction, making server immediately aware of special dietary requirements relayed by guests.
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Served high volumes of guests in fast-paced service environments with exceptional customer care.
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Provided friendly, courteous service, maximising positive customer satisfaction ratings.
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Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
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Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
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Maximised sales revenue through effective upselling and cross- selling of associated products.
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• Applied various sales techniques to steadily expand customer bases. Proactively sought and engaged new customers, developing into profitable, long-term accounts.
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rai.soulimmortal1@gmail
.com
Dubai, UAE
www.linkedin.com/in/alle
nnrai
EDUCATION
Certificate of Higher
Education: Business
Management
Knowledge & Wisdom
Academy Higher
Secondary School, New-
Baneshwor, Kathmandu,
Nepal, March 2008
Music
Nepal Music Centre,
Pinglasthan, Gushala,
Kathmand, June 2009
LANGUAGES
Nepali: Native language
September 2014 - August 2018
Universal Np Thai - Co-owner, NewRoad - Bishal Bazar, Nepal December 2018 - Current
Forevermore Attire - Owner, New Baneshwor - Shanatinagar - Kathmandu, Nepal
Conceptualised plans to drive business development and build long- term relationships.
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Consistently generated target-hitting sales using powerful persuasion and negotiation techniques.
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Outlined overall vision, defined mission statement and detailed roadmap to achieve financial targets.
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• Directed business growth through robust business planning. Launched range of new products and services aimed toward key demographic, boosting sales by 50%.
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Researched competitor activities and market trends, incorporating findings into business strategy.
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Optimised daily operations to achieve maximum efficiency and cost- effectiveness.
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Outlined overall vision, defined mission statement and detailed roadmap to achieve financial targets.
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Researched competitor activities and market trends, incorporating findings into business strategy.
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• Developed strong working relationships with key stakeholders. Generated start-up capital and managed ongoing financial activities to fund business expansion.
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• Initiated market research to establish strategic market positioning. SKILLS
• Proactive sales approach
• Account management
• Target driven
• Cash management
• Just In Time stock control
• Merchandising
• Online sales
• Sales and marketing strategies
• Internal controls and audits
• Brand management
• Policy development
• Financial management
• Revenue growth
• Financial leadership
English: C1
Advanced
Hindi: C1
Advanced
Urdu: C1
Advanced
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