Customer Service Manager

JACK ALLEN

Murfreesboro, TN (***) -***-**** ****.*********@*****.***

ESTIMATOR

Strong Leadership Attentive Professionalism Technical Expertise

20+ years of expertise as an estimator in the printing industry. Seasoned negotiating prices and bids. Mastery of

MS Office and cost estimation software. Proficient in MS Office to create spreadsheets, budgets, and proposals.

CORE COMPENTECIES

Software Estimation Scope Development Estimate Preparation Management Data Collection

Report Writing Obtaining Bids Project Coordination RFPs MS Office

SELECTED CAREER EXPERIENCE

Estimator Resource Label Group, LLC, Franklin, TN October 2003-Present

Analyzes costs to determine profitability of orders received based on quoted prices. Develops procedures and provides technical information to field sales and third-party representatives to facilitate receipt of orders.

Consult with staff on supplies required for projects.

Attends and/or conduct planning meetings with the sales team. Discusses new product projects and bids to discuss engineering issues, timelines for deliverables, and next steps toward completion of quotes.

Review orders and place them into production to meet deadlines.

Reviews data to determine material and labor requirements and prepare itemized lists.

Calculates cost factors and prepare estimates used for management purposes such as planning, organizing, scheduling work, and preparing bids.

Reviews prior pricing models and related cost factors regarding repeat items, adjusting to reflect changes to raw material, labor, freight and other costs to determine current pricing on existing items.

Expedite operations delaying schedules and alter schedules to meet unforeseen conditions.

Coordinates efforts with Sales, Customer Service, Prepress, and Manufacturing to gather data to determine costs associated with art changes, plate charges, pre-press time requirements, finishing time requirements and other related costs associated with complex request for proposals (RFPs).

Communicate to the buyers to obtain paper, supplies, equipment and other materials needed for production.

Determines the most productive, efficient, and cost-effective technologies to use for product printing, embellishment and finishing.

Ensure production needs are met and the orders are completed within the agreed upon time

Attends meetings with customers to discuss the design and development or new products in relation to order engineering and estimating requirements.

Analyzes customer artwork and decide appropriate printing method.

Uses customer supplied hard media or electronic files in conjunction with a Sales or Customer Service

generated quote by referencing databases, create specifications for substrates, dies, embellishments

(including rotary screen, hot stamp and embossing), and finishes required for printing process

Ensure obsolete product art files and proof versions, dies, and customer supplied samples are not confused.

Key Achievements

Negotiated pricing with General Contractors and suppliers to increase profit margins.

Bid acceptance ratio of approximately 2 in 5 with each project completed profitably.

Evaluated the cost effectiveness of a product’s use and made changes where necessary to improve overall cost effectiveness.

EDUCATION

Bachelor of Arts, Pre-Law, Middle Tennessee State University (MTSU) May 1979

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