Amiee Long

Colorado Springs, CO *****

advws3@r.postjobfree.com

+1-719-***-****

Work Experience

Membership Engagement Specialist

Mountain View Electric Association Inc - Falcon, CO November 2021 to Present

Help members with account questions, set-up, capital credits and work with property management to keep services up to date. Billing questions, account reviews and on call duties. Accounting, records management, and payment processing.

Administrative Assistant

Western States Fire Protection Company - Colorado Springs, CO June 2019 to November 2021

Training

Scheduling/Supervision of Staff

Payroll/HR

Billing

Budgeting/Job Costing

Customer Service

Collections

Project Management of jobs

Notary

Records Management

Office Manager/HR Manager

CCMD - Colorado Springs, CO

December 2017 to June 2019

• Employee Supervision

• Research/Audits • Human Resource

• Record Management • Benefits

Worked with the Board of Directors and District Manager to create a professional and dynamic office environment that operates in a small community.

Created training procedures, employee policy/procedures/maintained training records Policy Development

Updated the way CUSI was used to maximize the systems benefits/updated filing systems Election Official

Strategic Planning and Budget development

Facility Management Projects

Advertising/Recruitment/Facebook and Nextdoor Updates Monthly Board Meeting Agendas/Resolutions/Memos/Legal Notices Supervision of Staff/Insurance Plans

Accounting

Website Management

Notary

Courtroom Assistant/Clerk

Colorado Springs Municipal Court and State of Colorado - Colorado Springs, CO March 2015 to December 2017

Work with Judge's to ensure all courtroom entry's and policies are correct during hearings, sentencing, trials, pleas bargains, jury order hearings, and motions. Appeal Clerk/ Supervision of Staff

Complete Transcripts and review transcripts.

Monitor jail time, orders to report, warrants and bail. Customer Service, case research, schedule cases for trial, pre-trial with officer, attorney and Judge's schedule

Entry of data into JIS

Records Management

Work with Probation and defendants to ensure court orders are completed Customer Account Specialist (CAS)

Colorado Springs Utilities - Colorado Springs, CO

October 2011 to January 2015

Helped Colorado Springs Utilities customers with billing questions, start/stop of services, payment plans and any other concerns on their account. Worked with Business customers and Property Managers to ensure all the account information is correct.

Start/stop services (Commercial/Residential); Property Management line; Correcting SA's, and Commercial deposits.

High bill calls, Wastewater calls and reports, OAM, PPMD, Landlord desk, Appaloosa project, Opt out, eligibility for pay arrangements/pay plans. Research usage history in USC, CC&B and other data bases to evaluate consumption patterns. Billing questions (budget billing, searching for payment, adjustments, and high bill questions). Field Orders

Teleworker

Collection on accounts and processing of Bankruptcy accounts CORA Requests

Supervised Staff/Performance Appraisals

Child Care Specialist

El Paso County Department of Human Services

May 2005 to September 2011

Ensure that families had child care assistance to maintain work and become self-sufficient. Self-trained on CHATS system and Child Care policies in order to process and determine eligibility for families.

Proficient in the agency required software need in the Child Care Department: CHATS, DOLE, ACSES, CBMS, GGCC.

Maintained all changes/redeterminations prior to state mandated time frame per regulations. Created forms to help maintain accuracy of documents needed for redetermination process. Researched and created claims for repayment of miscalculated parent fee as well as resolve incorrect claims created inaccurately.

Worked with daycare provider and agency finance department to validate payments. Ordered and expedited office supplies for the intake process. Selected to be a part of Project Lighting Storm which provided Diversion and Colorado Works cash payments as well as Food Assistance and Medicaid. Colorado Works Technician

Assessed families with eligibility of monetary benefits and services while involved with the TANF program. Selected to help with the Diversion Unit when short staffed to perform client assessments Maintained a Work Participation rate of 47%, re-created and maintained intake schedule, assigned cases where the clients were known to be overly aggressive and required much one on one contact.

Responsible for accelerated cases from the Child Welfare Unit and entrusted with cases where home visits and/or hospital visits were necessary to assist and process unique applicants. Proficient in the agency required software needed in the Colorado Works Unit: CBMS, DOLE, SAVE, IVES, SVES, EBT (JP Morgan)

Case Services Aide

Child Abuse Hot line - Took reports from callers related to child abuse and neglected. Entered and updated case information into the department's database (Trails and CATS). Researched previous child abuse report and ran CBI (criminal background investigation) reports and utility checks to gain name, address and social security numbers. Ability to listen to caller, document facts, gain trust which allows caller to express all concerns, facts and details needed. Quick response was required to all calls to ensure safety of children; this was accomplished by thinking on your feet, working in several different systems simultaneously, staying focused, calm, organized and keeping a professional, non-personal manner.

Education

Associate in Business

Skills

• Employment & labor law

• Public relations

• Microsoft Excel

• Budgeting

• Records Management

• Office Administration

• Human Resources Management

• Office Administration

• Benefits administration

• SharePoint

• Microsoft Access

• Document management

• Typing

• Analysis skills

• Marketing

• Office experience

• Office management

• Front desk

• Multi-line phone systems

• Calendar management

• Phone etiquette

• Organizational skills

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