Administrative Assistant Customer Service
Resume:
Amiee Long
Colorado Springs, CO *****
********@*****.***
Work Experience
Membership Engagement Specialist
Mountain View Electric Association Inc - Falcon, CO November 2021 to Present
Help members with account questions, set-up, capital credits and work with property management to keep services up to date. Billing questions, account reviews and on call duties. Accounting, records management, and payment processing.
Administrative Assistant
Western States Fire Protection Company - Colorado Springs, CO June 2019 to November 2021
Training
Scheduling/Supervision of Staff
Payroll/HR
Billing
Budgeting/Job Costing
Customer Service
Collections
Project Management of jobs
Notary
Records Management
Office Manager/HR Manager
CCMD - Colorado Springs, CO
December 2017 to June 2019
• Employee Supervision
• Research/Audits • Human Resource
• Record Management • Benefits
Worked with the Board of Directors and District Manager to create a professional and dynamic office environment that operates in a small community.
Created training procedures, employee policy/procedures/maintained training records Policy Development
Updated the way CUSI was used to maximize the systems benefits/updated filing systems Election Official
Strategic Planning and Budget development
Facility Management Projects
Advertising/Recruitment/Facebook and Nextdoor Updates Monthly Board Meeting Agendas/Resolutions/Memos/Legal Notices Supervision of Staff/Insurance Plans
Accounting
Website Management
Notary
Courtroom Assistant/Clerk
Colorado Springs Municipal Court and State of Colorado - Colorado Springs, CO March 2015 to December 2017
Work with Judge's to ensure all courtroom entry's and policies are correct during hearings, sentencing, trials, pleas bargains, jury order hearings, and motions. Appeal Clerk/ Supervision of Staff
Complete Transcripts and review transcripts.
Monitor jail time, orders to report, warrants and bail. Customer Service, case research, schedule cases for trial, pre-trial with officer, attorney and Judge's schedule
Entry of data into JIS
Records Management
Work with Probation and defendants to ensure court orders are completed Customer Account Specialist (CAS)
Colorado Springs Utilities - Colorado Springs, CO
October 2011 to January 2015
Helped Colorado Springs Utilities customers with billing questions, start/stop of services, payment plans and any other concerns on their account. Worked with Business customers and Property Managers to ensure all the account information is correct.
Start/stop services (Commercial/Residential); Property Management line; Correcting SA's, and Commercial deposits.
High bill calls, Wastewater calls and reports, OAM, PPMD, Landlord desk, Appaloosa project, Opt out, eligibility for pay arrangements/pay plans. Research usage history in USC, CC&B and other data bases to evaluate consumption patterns. Billing questions (budget billing, searching for payment, adjustments, and high bill questions). Field Orders
Teleworker
Collection on accounts and processing of Bankruptcy accounts CORA Requests
Supervised Staff/Performance Appraisals
Child Care Specialist
El Paso County Department of Human Services
May 2005 to September 2011
Ensure that families had child care assistance to maintain work and become self-sufficient. Self-trained on CHATS system and Child Care policies in order to process and determine eligibility for families.
Proficient in the agency required software need in the Child Care Department: CHATS, DOLE, ACSES, CBMS, GGCC.
Maintained all changes/redeterminations prior to state mandated time frame per regulations. Created forms to help maintain accuracy of documents needed for redetermination process. Researched and created claims for repayment of miscalculated parent fee as well as resolve incorrect claims created inaccurately.
Worked with daycare provider and agency finance department to validate payments. Ordered and expedited office supplies for the intake process. Selected to be a part of Project Lighting Storm which provided Diversion and Colorado Works cash payments as well as Food Assistance and Medicaid. Colorado Works Technician
Assessed families with eligibility of monetary benefits and services while involved with the TANF program. Selected to help with the Diversion Unit when short staffed to perform client assessments Maintained a Work Participation rate of 47%, re-created and maintained intake schedule, assigned cases where the clients were known to be overly aggressive and required much one on one contact.
Responsible for accelerated cases from the Child Welfare Unit and entrusted with cases where home visits and/or hospital visits were necessary to assist and process unique applicants. Proficient in the agency required software needed in the Colorado Works Unit: CBMS, DOLE, SAVE, IVES, SVES, EBT (JP Morgan)
Case Services Aide
Child Abuse Hot line - Took reports from callers related to child abuse and neglected. Entered and updated case information into the department's database (Trails and CATS). Researched previous child abuse report and ran CBI (criminal background investigation) reports and utility checks to gain name, address and social security numbers. Ability to listen to caller, document facts, gain trust which allows caller to express all concerns, facts and details needed. Quick response was required to all calls to ensure safety of children; this was accomplished by thinking on your feet, working in several different systems simultaneously, staying focused, calm, organized and keeping a professional, non-personal manner.
Education
Associate in Business
Skills
• Employment & labor law
• Public relations
• Microsoft Excel
• Budgeting
• Records Management
• Office Administration
• Human Resources Management
• Office Administration
• Benefits administration
• SharePoint
• Microsoft Access
• Document management
• Typing
• Analysis skills
• Marketing
• Office experience
• Office management
• Front desk
• Multi-line phone systems
• Calendar management
• Phone etiquette
• Organizational skills
Contact this candidate