Health Assistant Patient Navigator

A results-oriented professional with experience in leadership roles, health advocacy and healthcare.

Expertise in leading teams to improve performance, customer loyalty, and forging partnerships with internal partners. Specializes in health advocacy and supporting clients explore their healthcare benefit while navigating the healthcare system. Extensive experience in leadership and the development and implementation of policies and processes to expand knowledge and produce positive results in healthcare leadership and advocacy.

Leadership/manager skill set

Communication

Client relationships

HIPAA compliance

Motivated/positive attitude

Medial Terminology

Business development

Multitasking/time management

Recruiting and interviewing skills

MS office proficiency

Employee Training

Quality assurance

Operations management

Accolade Inc

Performance Development Mentor/Leader

Lead new hire training operations, achieving growth to 85% new hire proficiency in health advocacy. Spearheaded the development and implementation of new policies and procedures in the aspect of training. Improved employee retention through open communications, empathy, building relationships as well as quality assurance.

Accomplishments:

Supported members through inbound and outbound calls in regard to medical benefits, claims questions, medical education and coordinating care with an expertise in quality assurance. Provided clients their first line of advocacy coordinating actives and resources to aid in getting the right are at the right time, resulting in lower out of pocket costs. Leverage logistic skills displayed mastery in conflict resolution. Demonstrated recruitment and interviewer skill set to expand across multiple offices. Supported Senior leadership with daily operations and metric analytics. Created and updated training across all aspects of the training process with proven growth and quality assurance scores within the first 30 days of hire. Worked side by side with human resources pertaining to when an employee was struggling. Displayed mastery of the Health Assistant role which resulted in being promoted to Lead Health Assistant.

Continued to show mastery of the Lead Health Assistant Role which lead to being promoted to Performance development mentor and leader.

May 2012 - March 2023

609-***-**** · *********@*****.*** ·

32 Elinor Avenue, Stratford, NJ 08084

Stephanie M Bucca-Moore

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

La-Z-Boy Furniture Galleries

Sales Manager

Led sales team in operations, achieving measurable sales growth year to year. Hired new sales associates to build sales force resulting in increased revenue. Accomplishments:

Demonstrated proficiency in training new candidates, scheduling and profit and loss reports. Show mastery in direct sales and leadership.

Provided exemplary customer service skills while managing customer concerns while implementing conflict resolution strategies.

Jan 2006-August 2011

Sterling Regional High School

Graduate Diploma

EDUCATION

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