Service Representative Data Entry

Raquel Pabon

Phone Number 973-***-****

Email *************@*****.***

Address NEWARK, NJ 07103-1603

EXPERIENCE

Receptionist/ Assistant

Advanced auto, Newark, Nj May 2020 - Feb 2022

Customer Service Representative Agent

Clarity, Bloomfield, Nj Jul 2016 - Sep 2018

Medical Billing Collector

Armanti, Bloomfield, NJ Mar 2008 - Aug 2015

Organized professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Hardworking, highly motivated eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned workethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

• Maintained various office or program records using secure filing system.

• Assisted in resolving customer complaints and disputes.

• Documented and communicated actions and continuing needs to support continuity among work teams.

• Coordinated pick-up and delivery of express mail services.

• Maintained office and faculty supplies to keep optimum stock on hand.

• Complied with privacy and confidentiality policies when communicating with callers and guests.

• Handled cash and credit card payments with accuracy.

• Answered questions about organization and provided callers with address, directions and other information.

• Signed for incoming deliveries and notified employees of packages.

• Utilized automated systems to log and retrieve call information.

• Followed up with customers regarding product functionality and overall satisfaction.

• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

• Addressed customers courteously using suitable methods and problem-solving skills. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Developed strong customer relationships and loyalty through effective communication.

• Remained open to feedback from supervisor and peers to build and improve skills set.

• Investigated and researched issues to determine root causes and appropriate resolution methods. EDUCATION

Job readiness

Focus, Newark, Nj 2005

High School Diploma

West Side High School, Newark, Nj Jun 2004

SKILLS

LANGUAGES

• Performed related administrative duties to service and collect accounts.

• Made outbound phone calls on delinquent accounts to establish payment arrangements with customers.

• Referred accounts requiring further action to appropriate follow-up representative or agency.

• Answered customer questions regarding problems with accounts.

• Call Handling • Data Communications

• Correspondence Writing • Reminder Calls

• Customer Satisfaction • Patient Interviews

• Visitor Screening • Telephone Systems

• Filing System Management • Answer Telephone Calls

• Information Assistance • Status Updates

• Patient Intakes • Personnel Records

• Visitor and Customer Relations • Customer Interaction

• Appointment Booking • Information Updates

Spanish

Bilingual

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