Customer Service Bar Manager

Jesus Villegas

Mesquite, TX *****

************@*****.***

+1-214-***-****

Work Experience

Bar Member

Gloria's Latin Cuisine Restaurants - Addison, TX

October 2016 to Present

• Follow alcohol awareness procedures for preventing excessive guest intoxication.

• Schedule employee meetings and manage bar staff .

• Attend monthly meetings and report monthly budget goals.

• Assist management in organizing and overseeing assignments, planning and coordinating with special events.

• Receive, inspect, and verify inventory delivery before storage.

• Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements. Bar Manager

Mi Cocina Restaurants - Dallas, TX

July 2013 to October 2016

• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

• Maximized customer service by training staff, overseeing operations and resolving issues.

• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.

• Assisted management with special events and organized promotions. Key/ Supervisor

Studio Movie Grill - Dallas, TX

September 2010 to July 2013

• Applied leadership, and problem-solving skills to maintain team efficiency and organize workflows.

• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

• Maintained compliance with company policies, objectives and communication goals.

• Assisted management with schedules and assisted customers with ticket and menu options. Education

Associate's degree in Business

PelotonU - Austin, TX

February 2022 to Present

High school diploma

Emmett J Conrad High School - Dallas, TX

August 2006 to May 2010

Skills

• Sales

• Customer service

• Management

Certifications and Licenses

TABC Certified

Food Handler Certification

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