Center Agent Customer Support
Resume:
Mykela LoVett
Greenwood, IN *****
**********@*****.***
Work Experience
Patient Account Representative - Remote
Urology of Indiana – Greenwood, IN
June 2022 – Present
Servicing patients remotely through inbound and outbound calls correspondence to meet their need regarding scheduling, updating patients’ information, checking patients in and out while liaison in reporting any patient suggestions to management.
Customer Experience Professional – Remote
Lowes Home Improvement - Indianapolis, IN
June 2019 – June 2022
Responsibilities Providing outstanding customer service remotely by understanding and responding appropriately to stated and unstated customer needs, including communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers. Delivering effective customer support with multiple channels of communication while supporting all contact center programs. The first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special-order sales processing, special order sales systems and reconciliation, troubleshooting to diagnose or solve product performance issues, scheduling service appointments; answering questions about warranty and Extended Protection Plan coverage, complaints, resolution, working directly with Independent Service Providers to facilitate quick and complete repairs; and other repair related inquiries and services. Providing support through phone and/or written interaction.
Call Center Agent- Remote
Inktel Contact Center Solutions/Delta Faucets - Indianapolis, IN
January 2018 - June 2019
Accepting incoming calls from consumers under Delta Faucet warranty. Consumers are calling in about their defective faucet that is not working properly. As a great representative, I had to diagram, ask probing questions to resolve the issue and send out the correct parts for our customers.
Associate Quality Specialist
Interactions - Indianapolis, IN
June 2016 - December 2017
Delivering superior service Identifying and resolving customers issues using problem-solving skills in Professional manners. Building a positive rapport with variety of personality types. Continuingly maintaining a working knowledge of our clients’ Products, services and promotions. Documenting all customers information and communications in the data system.
Telephone Reopening Unit
NGS at Wellpoint - Indianapolis, IN
May 2015 - May 2016
Assisting Medicare providers that have received denials due to provider errors. Making corrections and adjustments per the providers request and resubmitting the claims to be reprocessed for payment approval.
Education
High school or equivalent
Pike High School
College in Business Administration
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