Customer Service Delta Airlines
Resume:
Martin Hathcock
Las Vegas, NV
*************@*****.***
EXPERIENCE
Track Group Inc. Naperville,IL - Regional Account Manager
January 2022- PRESENT
● Develops and maintains communication with company clients
● Promotes sales and services and works to resolve problems
● Creates new opportunities and strategies and enhance current
accounts and business opportunities by working with regional
resources
●Train new and existing clients on customers on electronic monitoring
● Travel to customers and conferences when needed
● Staying up to date on Excel and spreadsheets
Levy, T-Mobile Arena, Las Vegas, NV — Bartender
February 2018 - Present
●Input orders into POS Systems.
●Responsible for balance of bank at the beginning and end of shift.
●Work in compliance with health department regulations while performing duties and keep bar clean and sanitized at all times.
●Greeting customers and providing high quality service at all times.
Aramark, MGM Grand Garden Arena, Las Vegas, NV— Bartender
February 2016 - Present
●Knowledge of beers, wines, and mixed cocktails.
●Handle cash and credit card transactions.
●Ensured compliance to all state liquor laws and operating procedures.
Delta Airlines, St. Paul, MN - Below Wing Agent
November 1999 - June 2012
●Communicated with other leads, customer service agents, supervisors, transfer drivers, load control, and maintenance workers to coordinate on time departures.
●Managed RTSM to get full utilization out of my crew throughout the shift.
●Responsible for the loading and unloading of both Domestic and International aircrafts.
●Encouraged a friendly customer focused environment.
●Coordinated de-ice operation while effectively ensuring the safety of the de-ice crew, passengers, and aircraft.
EDUCATION
Tecumseh High School, Tecumseh, MI - Diploma
1989 - 1993
Kellogg Community College, Battle Creek, MI
1993 - 1996
Communications/Marketing
SKILLS
●Management
●Leadership
●Organization
●Customer Service
●Decision Making
AWARDS
College Baseball Scholarship
LANGUAGES
English
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