Care Giving Customer Service
Resume:
RELEVANT COURSES
HARD SKILLS
SOFT SKILLS
Lydia Mutero
QUALIFIED CARER
*****.******@*****.***
Harare, Zimbabwe
WORK EXPERIENCE
Support Work
Community Care
Elderly Support
Disability care
Child care
End of life care
PROFESSIONAL IN:
Clinical Judgement
Palliative Care
Clinical Documentation
Preventative Care
Rehabilitative Care
Recording Vital Signs
Patient Care & Safety
Patient Monitoring
Medication Administration
Patient Advocacy and Support
Safeguarding
Oral Care
Wound Care
Glucometer test
Basic Life Support
Customer Service
Lifting and Manual handling
Workplace Health and Safety
Excellent presentation and
negotiation skills
Team-oriented personality
Ability to multi-task
Highly impassioned
Brain storming
Listening
Bed Manner
Improvisation
Resourceful
Strong inter-personal skills
Community Based Health
Care
Advanced First Aid
Nurse Aide
Diploma in Care Giving
Zimbabwe Red Cross 2022
Alison Academy 2022
Initiated successful personal and practical care services for an average of 45+ people with disabilities.
Aided 15+ residents with getting up in the morning, dressing, undressing, washing, bathing, and the toilet where necessary on a daily basis.
Promoted and introduced 6+ stimulating mental and physical activities increased participation by 95%.
Assisted 25+ adult males with developmental disabilities with daily life skills boosted patient confidence by 90%
Administered and documented medication as required Voluntary Assistant Helper
Rugare Nursing Home 2020 - 2021
Worked with 73+ family systems to make sure their children are nourished and grow to be independent strong individuals. Maintained professional documentation for over 150 service users founded on policy regulations and needs.
Led social work department, provided professional development and was a liaison and advocate for administration regarding department and individual children needs.
Equipped and selected different learning equipment and resources to generate interest and show practical applications for each topic with 90% positive feedback on student participation. Special Needs Teacher
Horizon Group of Schools 2016 - 2020
Rigorously strengthened patients in mobility and positioning, achieving a 15% lower rate of bedsores in patients than the average for the ward
Instigated social/emotional support to improve patients’ morale, gaining 100% positive feedback.
Facilitated residents with daily hygiene, including showering, oral and palliative care, and incontinence care, minimizing rashes, sores, and soiling, gaining 0 incidents of bedsores/unwanted reactions.
Regularly operated on week days and weekends as part of a rotating schedule, quickly adapting to different work schedules and any care plans and acquiring a 95% satisfaction rate for efficiency, promptness, & care.
Visited 10 clients everyday providing personalized care and administering medication
Care Assistant
Kuwadzana Poly Clinic (2022 - Present)
Lydia
Mutero
QUALIFIED CARER
PROUD MOMENTS EDUCATION
RELEVANT INFORMATION INTEREST
*****.******@*****.***
Harare, Zimbabwe
Planned and executed a care plan for a
family member who contracted Covid-19
administering medication and recommended
personal care needs for 3 months.
Overseed a shelter of 10 underprivileged
children in a local church at a nearby village.
Bachelor of Science Honours
Degree in Psychology
Women’s University in Africa: 2013
Female
Valid Passport
Drivers License
Available Immediately
ECCTIS
TB Test negative
Police Clearance valid
COVID 19 Vaccination
Socializing
Nature walks
Reading
Crosswords
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