Customer Service Care Technician

Courtney Suggett

****************@*****.***

Alternate Phone Number: 870-***-****

Patient Care Technician (PCT)

Effectively work with physician, staff, patient and family members in a professional manner; while maintaining confidentiality in accordance to HIPPA regulations

Familiar with general anatomy and medical terminology

Remarkable communication and listening abilities with outstanding organizational and interpersonal skills

Effective time management and attention to detail to accomplish multiple high-priority objectives

Enjoys providing excellent customer service and dealing with the public

Maintain patient confidentiality

Recognize patient’s needs to instills sense of calmness

Adept communicator, interact effectively with doctors, patients, family members and the general public

Work Experience

Certified Nursing Assistant (CNA)

Wentworth Place

Magnolia, AR

October 2019-January 2020

Administer bedside or personal care, such as ambulation or personal hygiene assistance

Assisting and Caring for Others

Certified Nurses Aide (CNA)

Summit Health and Rehabilitation

Taylor, AR

June 2019-August 2019

Answer patient call signals, signal lights, bells, or intercom systems to determine patients’ needs

Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff

Undress, wash, and dress patients who are unable to do so for themselves

Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination

Assist nurses or physicians in the operation of medical equipment or provision of patient care

Assisting and Caring for Others

Establishing and Maintaining Interpersonal Relationships

Performing General Physical Activities

Certified Nurses Aide (CNA)

Montgomery County Nursing and Rehabilitation

Mount Ida, AR

September 2018-December 2018

Answer patient call signals, signal lights, bells, or intercom systems to determine patients’ needs

Turn or reposition bedridden patients

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising

Review patients’ dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff

Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities

Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff

Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine

Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses

Exercise patients who are comatose, paralyzed, or have restricted mobility

Feed patients or assist patients to eat or drink

Communicate with patients to ascertain feelings or need for assistance or social and emotional support

Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers

Prepare or serve food trays

Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas

Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination

Record height or weight of patients

Assist nurses or physicians in the operation of medical equipment or provision of patient care

Assisting and Caring for Other

Establishing and Maintaining Interpersonal Relationships

Performing General Physical Activities

Documenting/Recording Information

Thinking Creatively

Performing for or Working Directly with the Public

Experience with: Adjustable hospital beds, Anti-embolism elastic stockings, Automated blood pressure cuffs, Bed cradles, Crutches, Electronic stethoscopes, Gait belts, Hospital bedpans, Hydraulic patient lifts, Manual blood pressure equipment, Mechanical stethoscopes, Medical gurneys, Medical scales, Oral thermometers, Oxygen masks, Oxygen nasal cannulas Education

Vocational Certificate or Credential, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

Petra Allied Health

Hot Springs, AR

September 2017-October 2017

Honors & Awards

CNA

Received Employee of the month at summit health and rehab

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