Independent Contractor Customer Assistance
Resume:
Jose Angel Carrisales
*******************@*****.***
Rosenberg, Texas 77471
Skills
Heavy/ Small equipment operator
Data recovery
Technical documents comprehension
Technical Support
Ticket support system management
Issue troubleshooting
Customer service expert
Work History
January-2021 January -2023
IUOE Local 450
Dayton, TX.
Small and heavy equipment operator
. Mechanically inclined
. Maintenance machinery oiler
. Signal person.
. Fire watch
. Torch hand
. Safety attendant
January 2019 - January 2021
Delta Daylighting Hydro Excavation Houston, TX
Technician Specialist
Monitored systems in operation and quickly troubleshot errors. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
Followed tooling instructions and product specifications to determine and implement operational sequences.
Maintained equipment performance by lubricating and cleaning components. Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Identified malfunctions or failures by routinely monitoring and analyzing equipment operations. Supervised and adjusted machinery when necessary, reducing downtime. Monitored machine settings and adjusted to correct malfunctions or errors. Reviewed work instructions and schedules to coordinate machine operation and production schedules.
March 2021 - August 2021
Able Construction Louisville, KY
Forklift Operator
Used strapping and bracing techniques combined with proper balancing to prevent load shifting. Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
Communicated with floor managers to determine merchandise placement. Coordinated with other lift truck drivers and production personnel to process orders efficiently. Changed out forklift batteries and connected batteries to battery charger. Received cargo by lifting and moving it using hand trucks and pallet jacks. Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
Unloaded and stacked materials by raising and lowering lifting devices. Monitored area for pedestrian and vehicular traffic while operating various types of equipment. Coordinated team member movements based on current needs, avoiding safety concerns or delays.
Transported goods between warehouse locations according to shipment and storage needs. Boosted team performance by moving materials with forklifts, cranes and other equipment. December 2015 - December 2018
G And P Mechanical Inc Stafford, TX
HVAC Technician/Selling Specialist/Supervisor
Provided product samples, coupons and incentives to persuade consumer interest. Developed creative merchandising techniques to construct optimum marketing displays and generate interest in feature products and services. Analyzed customer needs to suggest products to meet individual demands. Attended training session with Tony supervisor to learn product attributes and techniques for developing brand awareness.
Education
January 2007 - July 2007
Wyndham Navasota, TX
GED
Languages
Spanish
English
Certifications
Signal Person
Forklift
OSHA 10
Twic
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