Service Representative Customer
Resume:
Philip Walden Jr
Advisor/Team Lead/Customer service representative with 6+ years of experience in many different fields of opportunity, I can do it all.
Miami, FL 33177
*********@******.***
To obtain a position within in a company that will allow me to utilize my skills, and acquired knowledge to contribute to the mission and overall growth of the company.
• Quickly promoted from full-time to Lead position of increased responsibility within a few months of hire
• Answered inbound calls from appraisers, customers, and or clients regarding their accounts.
• Identified training and development needs through observation, silent monitoring, quality and control reviews and performance metrics; assist call center representatives in resolution of escalated customer issues.
Authorized to work in the US for any employer
Work Experience
Lead/Team Manager
Alorica - Miami, FL
September 2018 to April 2020
• Discover training needs and provide coaching.
• Grading calls via Metrics / call etiquette.
• writing and sending emails regarding customer complaints and threats to BBB (Better Business Bureau)
• Assisted with escalated calls from vendors or clients whose deadline was approaching
• opening /closing phone lines for calls.
• Monitor team performance and report on metrics.
• Motivate team members.
• Set clear team goals
• Create an inspiring team environment with an open communication culture Customer Service Representative
Alorica - Miami, FL
June 2018 to September 2018
• Assisted customers with a warm and professional attitude
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Wrote call center scripts
• Assisted with technical support duties
• Interacted with customers through live chat
Order Fulfillment Associate/ Customer Service
Home Depot - Miami, FL
October 2017 to June 2018
• Pull and get the order ready for the customer for in-store pick up
• Fulfill Orders
• Pulling items off the shelf, bagging them, labeling the items with the customers names on them, Preparing orders for online pick up in store within a limited time frame
• Preparing and staging items for delivery as well as dealing with incoming shipments
• Record and verify shipping information
Kitchen&Bath/ Plumbing Department
Home Depot - Miami, FL
June 2017 to October 2017
• Assessing all customer kitchen and/or bath project needs
• providing showroom tours
• setting them up for kitchen and/or bath measures
• meeting with them to go over room designs and make purchasing recommendations
• filling the bays with products from above using machinery at times
• educating customers on the products
• Stocking the department with merchandise regularly Lot Engineer
Home Depot - Miami, FL
February 2017 to May 2017
• assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store
• Keep the parking lot clean
• responsible for maintaining a sufficient quantity of carts and flatbeds near the entrance of the store Office Supplies Associate
Staples Inc. - Miami, FL
June 2016 to September 2016
• Ordering merchandise from vendors
• receiving deliveries from suppliers
• maintaining inventory records
• Keeping shelves stocked with products by stocking shelves and pushing inventory to the end caps or ends of aisles
Warehouse /inventory/merchandising
Best Buy - Miami, FL
April 2014 to April 2016
• Open and close the warehouse, also merchandising when needed
• moves products by using powered equipment in a safe manner throughout the facility
• receiving, routing, and shipping consumer electronic products and ensuring they are in perfect condition for our customers
• Process, package and ship orders accurately
• Organize stocks and maintain inventory
• Inspect products for defects and damages
• Examine ingoing and outgoing shipments
• Organize warehouse space
• Check, verify and fill customer invoices
Gaming Advisor
GameStop - Miami, FL
November 2013 to July 2014
• provide customer service to clients who are interested in buying video games
• have a good knowledge of video games of every genre, as customers look to game advisors for information on the video gaming industry, as well as popular titles and consoles
• excellent customer service skills, basic computer literacy, and the ability to lift heavy boxes
• Assisted customers with technical issues related to hardware or software problems using troubleshooting skills and resources as needed
• Communicated effectively with other staff members about customer needs and concerns while maintaining a positive attitude at all times during work hours
• Maintained knowledge of current gaming trends to provide customers with up-to-date information on products available for purchase
Education
High School Diploma
New World School Of The Arts - Miami, FL
June 2011
Skills
• Shipping (2 years)
• Warehouse Associate (3 years)
• Salesforce (3 years)
• Team Management (2 years)
• Live Chat (2 years)
• Help Desk (2 years)
• Order Fulfillment (3 years)
• People skills (10+ years)
• Computer proficiency (10+ years)
• Problem-solving abilities (10+ years)
• Leadership experience (7 years)
• Software Troubleshooting
• Desktop Support
• Technical Support
• Troubleshooting
• Computer Networking
• VPN
• Microsoft Windows Server
• Operating Systems
• Account reconciliation
• Claims (2 years)
• Healthcare management (2 years)
Certifications and Licenses
20 hour SAFE MLO
November 2022 to Present
NMLS
Florida Notary Public
January 2023
Additional Information
TECHNICAL SKILLS
*Proficient in: Microsoft Word, WordPerfect, PC, PowerPoint, Windows 2000, XP, Windows7, Internet Research,
E-mail, Microsoft Publisher; Knowledge of Microsoft Office, Windows 95, 98; Types 25 wpm
*Developed written/oral communication skills;
*Ability to create: memos, agendas, brochures, flyers, announcements
*Conducted routine functions: proper telephone/communication techniques, Photocopying documentation.
INTERPERSONAL SKILLS
*Absorbs new ideas/learns new techniques quickly; displays skill/effectiveness in achieving results
*Able to utilize professional standards
*Mediated employee relationships/maintains teamwork atmosphere; effective team player; self-starter
*Successfully communicates with multi cultural teams; works well with all types of personalities
*Accomplishes goals; works well under pressure; positive attitude; sets and meets deadlines, people oriented
*Highly motivated, reliable, trustworthy, organized, detail/multi tasked, an accurate fast paced worker MANAGEMENT/LEADERSHIP SKILLS
*Manages time effectively; maintains organization of work environment; inspires others to achieve goals.
*Adheres to policies procedures/guidelines.
*Applies problem solving, decision making skills.
Contact this candidate