Center Representative Call
Resume:
Annette Sampson
************@*****.***
Education
B.A. Criminal Justice (Due to complete in 2021)
University of Houston, Houston, Texas
Certifications
CPR and Infant Certified
Skills and Qualifications
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Career History
Community Organizer Texas Organizing Project Sep 2017 – Mar 2020
Organized community efforts on getting the communities rebuild that was directly
effected by hurricane Harvey.
Gathered information of clients in houses that experienced flood damage
Provided communities with resources to assist with Harvey clean up and to obtain safe living arrangement.
Organized community awareness by developing community leaders to come together and sign proposals against landlords who were ignoring tenant’s rights and work order demands.
Call Center Representative NCO Customer Management Nov 2012 – Dec 2015
Was awarded sales person of the month on 9 occasions
Managed large amounts of inbound and outbound calls in a timely manner
Followed call center “scripts” when handling different matters such as sales and customer service
Identified customers’ needs, clarified information, researched every issue and provided solutions
Handled sales and customer service for Best Buy, Auto Zone, AT&T, T-Mobile, and Sears
Pre Need Consultant SCI (Lawndale Funeral) Jun 2010 – Feb 2012
Sold funeral and cemetery services and products beyond the immediate at-need service.
Conducted effective and productive individual and group presentations.
Escorted families and offered assistance in locating and selecting the right property for their needs.
Attended and actively participated in all scheduled sales meetings.
Consistently met and exceeded the sales production requirements
Admin Assistant/Emergency Response MHMRA Jul 2006 - May 2010
Checking patients in for scheduled appointments
Answering phones and maintaining databases
Keeping track of medical records and charts
Properly coded services, procedures, diagnoses, and treatments.
Prepared and sent invoices or claims for payment.
Ordered supplies and maintaining general office standards
Helped clients who are homeless, grieving, those who have been diagnosed with a serious illness or people struggling with psychological disorders and stress
Referred clients to outside organizations, such as hospitals, social services, or mental health clinics, for ongoing mental health treatment or services
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